meeting telephone conversation Push one way communication initiated by the

Meeting telephone conversation push one way

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meeting, telephone conversation) Push – one way communication initiated by the sender (e.g. email) Pull – one way communication where receiving the information is at the discretion of the receiver. Typical scenario is when the sender publishes the information on an intranet portal and receivers access the information at a later time Communication Channels Direct – the channel is controlled by the sender and may be verbal (written or oral) or non-verbal (controlled gestures and signals) Indirect – the channel transmits subconscious messages and may also be verbal (e.g. tone) or non-verbal (e.g. facial expressions, body language) Communication Mechanisms The form of a message transmitted over a channel (e.g. a report, a presentation, an image, an audio or video recording)
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Managing Communications Elements of a Communications Management Plan Snapshot of a Communication Action Plan
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Managing Communications Overview of Communication Management Communication management is the process of collection, storage, retrieval and exchange of relevant project information between the project team and project stakeholders Dimensions of project communication include: Focus (internal or external) Style (formal or informal) Classification (official or unofficial) Orientation (vertical or horizontal) Format (written or oral) Channel (direct or indirect, verbal or non-verbal)
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Managing Communications Communications Management using the PMBoK Process flow Identify Stakeholders Initiating Monitoring and Control Report Performance Stakeholder Register Stakeholder Management Strategy Performance reports Planning Plan Communications Communications Management Plan Executing Distribute Information Manage Stakeholder Expectations Change Requests
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Managing Communications Stakeholder identification and analysis Threat vs co-operation assessment (Savage et al. 1991) Potential for threat Potential for co-operation High Low High Low Type: Mixed Blessing Type: Supportive Type: Non-supportive Type: Marginal Strategy: Collaborate Strategy: Involve Strategy: Defend Strategy: Monitor
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Class activity : Passing on the secret
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Managing Communications Stakeholder identification and analysis Stakeholder classification (Mitchell et al. 1997) Power – stakeholders ability to impose his/her will Legitimacy – perception that stakeholder’s actions are appropriate in a given context Urgency – degree to which stakeholder’s claims need immediate action LEGITIMACY POWER URGENCY 1 2 3 4 5 6 7 1 2 3 4 5 6 7 Dormant stakeholder Discretionary stakeholder Demanding stakeholder Dominant stakeholder Dangerous stakeholder Dependent stakeholder Definitive stakeholder Latent Expectant
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Managing Communications Stakeholder identification and analysis Network density and centrality analysis (Rowley 1997) Stakeholder network density refers to the inter-connectedness of the stakeholders and is measured by dividing the number of network connections by the total number of possible connections Organisation centrality Stakeholder network density High Low High Low Response Type: Compromiser Response Type: Subordinate Response
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