Make sure to keep them informed - the management team needs to understand what is going on at all times.Implementing a Change StrategyPeople need to help plan, develop, and experience what is happening within the organisation. To be effective, they need to be a part of any change, not merely hear about it and be expected to adhere to it.The need to develop an overall strategy with clear, well defined goals. The strategy needs to include the following elements:Open sharing of business informationClear definition of purpose and valuesDetailed analysis of the different tiers of customers the need to service and the marketplaceAlignment of employees goals and roles with the organisation's purpose and valuesAssessment of the systems and processes to remove any barriers to change
A plan to move the organisation through the change processReview and feedback processesReviewing and Changing the StrategyUndertake regular reviews. This requires discipline!The focus should always be positive whether the are dealing with productivity,quality control or morale. Focusing on scapegoating or recriminating individuals or groups for past mistakes only impedes cultural change.These reviews are designed to adapt to the changing issues facing the organisation and celebrate successes. There is no "one size fits all"! These reviews help the to:Refocus strategic goals and galvanise for never-ending change withoutsacrificing the organization's core valuesIdentify, use and adapt the unwritten rules that drive the organization and use them to gain leverageGalvanise action toward the organisation's vision without having to waitfor a crisisAlign the operations - Change policies and structures simultaneously, while avoiding performance disruptionMake the people the agents of change, not its victims by changing the way they think about their day-to-day actionsInstill a continuous learning mindset aimed at sustaining high performanceManaging compliance breachesProcedure steps and actions1. It is essential that all parties involved in breach reporting, investigation and rectification act in good faith to obtain a satisfactory outcome. Good faith includes acting sincerely without malice and being truthful.2. No blame should be attached to the reporting of accidental breaches or those identifying process errors.
3. It should be noted that staff committing deliberate or negligent breaches may be subject to the University’s disciplinary processes or regulatory/criminalactions (where applicable and/or appropriate).4. The required steps and actions to be followed for reporting and investigating compliance breaches, or potential breaches.Reporting RequirementReportingAt the board meeting, the board should receive the following:reports updating directors on the public entity’s performance in light of its strategy and agreed targets from relevant members of management including the chief executive officer
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- Spring '09
- Management, supervisor