isauniversallyacceptancestandard.ISO9001 QMS certification ensuresefficiency, consistency and dedicated quality service by the companies therebyensuring satisfaction of the customers.•Improvedinternalcommunication—TheISO9000certificationprocess'semphasisonself-analysisandoperationsmanagementissuesencouragesvarious internal areas or departments of companies to interact with one anotherin hopes of gaining a more complete understanding of the needs and desires oftheir internal customers.•Improved customer service—The process of securing ISO 9000 registrationoften serves to refocus company priorities on pleasing their customers in allrespects, including customer service areas. It also helps heighten awareness ofquality issues among employees.•Reductionof product-liability risks—Many business experts contend thatcompanies that achieve ISO 9000 certification are less likely to be hit withproduct liability lawsuits, etc., because of the quality of their processes.•Attractiveness to investors—Business consultants and small business ownersalike agree that ISO-9000 certification can be a potent tool in securing fundingfrom venture capital firms.•Increased Revenue—It has been observed that ISO QMS certified companieshave showed improvements in the field of productivity, financial performance ascompared to the uncertified ones.
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•Employee Morale—The staffs are more satisfied and motivated once there aredefined roles and responsibilities, accountability of management, establishedtraining procedure and a well-defined picture of how the roles of the employeesaffect quality and overall success of the company. Fosters the understandingthatquality,inand of itself, is not limited to a quality department but iseveryone'sresponsibility.Reducedproblemsresultingfromincreasedemployeeparticipation,involvement,awarenessandsystematicemployeetraining.•International Recognition—The International Organization for Standardization(ISO) is recognized worldwide as the authority on quality management.•Factual Approach to Decision Making—The ISO 9001 QMS standard sets outclearinstructionsregardingauditsandprocessreviews.Thishelpsininformation gathering and decision making based on data.•Supplier Relationships—ISO certification has been found beneficial regardingsupplierrelationships.Thedocumentationand testing procedures helps toensure the quality of the raw materials used for production purpose. This alsohelps in properly evaluating a new supplier before changing suppliers. There isprocedure to check consistency with respect to how and where orders areplaced.•Documentation—Since the ISO QMS standard requires proper documentationofallprocesses,andchangesmade,errorsordiscrepancies,itensuresconsistency of the production procedure. The staffs are also more accountable.
Documentation also guarantees that traceable records are available in case ofnon-compliant products or raw materials.•Consistency—Since all processes are documented, there is minimum scope oferrors.Processesstartingrightfromresearchanddevelopment,coveringproduction,shippingarewelldocumented.Evenanysmall change in theprocess have to be documented ensuring that the changes are well planned andimplemented in the best possible way to ensure maximum efficiency.•Improvement Processes—The ISO 9001 QMS emphasizes on audit processes,management review and improved processes based on collected data. Basedon facts and using a system of documentation and analysis, improvements arecarefully planned and implemented. This ensures that the best decisions aremade for your company.
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Term
Spring
Professor
N/A
Tags
c, quality management