Has your performance (good or bad), or that of your friend or family member, ever been discussed? Do you talk about performance at work? b. If so, who discusses performance at work? Is it only you and your colleagues or you and your manager? c. Do you think it is important to talk about performance at work? Give reasons for your answer. d. If a performance management process is used in your organisation, discuss your experience of the process.
Feedback At some stage in work situations, most employees will probably talk about or experience a need to receive feedback on their performance. Employees discuss performance with their colleagues, especially before a scheduled appointment to discuss their performance with their supervisor and also afterwards following positive or negative performance outcomes. A performance management process can be positive if it provides effective feedback on performance, for example sufficient detail so that the employee knows exactly where the deviation was. By thinking about these questions, you are starting to think about performance appraisal. 2.3 INTRODUCTION Performance management forms part of the development and assessment phases of the employee in an organisation. To understand the concept and purpose of performance management, you need to understand where performance management fits into the value chain and what impact it can have on the productivity and satisfaction levels of employees within an organisation. Figure 2.1 illustrates the basic HR value chain. Figure 2.1: Basic human resource value chain 25
Workbook 02 26 Activity 2.2 Follow this link (2:46) and watch the youtube video. a. Where does performance management fit into the value chain? b. What impact can performance management have on the productivity and satisfaction levels of employees within an organisation? Feedback For feedback on this activity, refer to the Discussion Forums tool on the HRM2602 myUnisa module site and select Forum 05: Workbook 02 Activities . While working through this unit and the chapter in the prescribed book, you need to understand the following key aspects of performance management: There is a difference between performance management and performance appraisal. Performance management is a process. Performance management as an HRM function forms part of the development and assessment process of the employee in an organisation. In general, most people want to know whether they are performing satisfactorily. They also like to know if they are doing anything wrong and, if so, how they can correct their mistakes or improve their performance. This is where performance management and appraisal fit in. These are some of the key concepts highlighted in activity 2.1.