Ms jones stated that she had also changed jobs in

as she has an appointment scheduled with him this coming January. Ms. Jones stated that she had also
changed jobs in September, and her new health insurer was Liberty Life and Health.
On October 30, Ms. Jones requested a copy of her medical records from her September admission. The
new HIM manager in charge of correspondence, Don Day, stated that he was aware of a state statute
that prohibited the release of medical records to patients without prior written approval of their
attending physician. This has not been the practice at St. John Hospital. Mr. Day was concerned about
the hospital’s longstanding violation of state law. He suggested that correspondence requests (in which
records would be released directly to patients) be suspended until the state law could be researched
further.
On November 10, Ms. Jones received a brochure and samples from Comfort Healthcare, a
pharmaceutical company that manufactures ointment for patients with prostheses. Ms. Jones called the

St. John Hospital registration desk to complain. Jessica Carter, a candy striper, took Ms. Jones’ call. On
November 12, Liberty Life and Health submitted a request to Dr. Lyon’s office for copies of Ms. Jones’
medical records from her May St. John Hospital admission and from Dr. Lyon’s office.
On November 17, A case worker from the Johnson County Children’s Services called the HIM
Department at St. John and requested Ms. Jones’ medical records from her May hospitalization.
Children’s Services had received a complaint that Ms. Jones had an “episode” on May 26 and there was
concern that her children were being subjected to ongoing abuse. As a result, it was initiating an
investigation.