Emerge as response to situations important to us

Info icon This preview shows pages 4–7. Sign up to view the full content.

- emerge as response to situations important to us (where there’s ambiguity / anxiety aroused) Purposes: structure & reduce anxiety make sense of limited / fragmented info serve as a vehicle to organize group members (& possibly outsiders) into coalitions signal sender’s status (“I’m an insider, you’re an outsider wrt this rumour”) & power (“I have power to make you into an insider”) Grapevine Patterns
Image of page 4

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

P ART 3: I NTERACTING E FFECTIVELY Single Strand Gossip Probability Cluster Each tells one another One tells all Each randomly tells others Some tell selected others Single Strand each person tells info to just one other person Gossip one person tells everyone the info (10% of org members) Probability individuals randomly told info (no pattern) Cluster individuals selectively choose others to whom they will rely info (may strategically select to make sure info gets spread) *Liaison individuals: those who consistently pass long info they hear Electronic Communications Email - added to # of hours worked per week - does not provide verbal or nonverbal nuances - used by some to hide from direct interaction, protect their power, create one-way communication - companies often claim that they have the right to read your email (not necessarily private) *Tips for writing/sending email: - don’t send emails w/o subject line - be careful in use of emoticons & acronyms for business communication - write msg’s clearly & briefly - copy emails to others only if they really need the info - sleep on angry emails before sending to be sure you’re sending the right msg Instant Messaging (IM) - no delay, inbox clutter of msg’s, uncertainty as to whether the msg was received - managers can monitoring employees’ physical presence @ work stations - however, easily broken into → security concern OTHER ISSUES IN COMMUNICATION Nonverbal Communication = msg’s conveyed thru body movements, facial expressions and physical distance btwn sender &
Image of page 5
P ART 3: I NTERACTING E FFECTIVELY receiver kinetics = study of body motions, such as gestures, facial configurations, other movements of the body - body lang. & facial expression adds meaning to & often complicates verbal communication - eye contact: gain credibility & deemed more confident proxemics = study of physical space in interpersonal relationships - proper spacing is dependent on cultural norms (“contact” cultures: Arabs, Latin Americans, S Europeans; “noncontact” cultures: Asians, N Americans) - seating arrangements, conditions of the room also send intended/unintended msg’s Silence As Communication - do not ignore silence as a powerful form of communication - can mean someone is thinking a response to a Ques - person may be anxious & fearful of speaking - agreement, dissent, frustration, anger - critical element of groupthink (agreement w/ majority) - a way to express dissatisfaction - thinking over what others have said in group decision making Communication Barriers BTWN Women and Men (Research by Deborah Tannen ) MEN WOMEN - use talk to emphasize status - speak/hear lang. of status & independence - convos are to preserve independence & status in hierarchical social order - complain that women talk to much about problems & only offer solutions (desire for independence and control ) - sets himself as more knowledgeable , more
Image of page 6

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 7
This is the end of the preview. Sign up to access the rest of the document.
  • Spring '08
  • fatin
  • MSG, comm’n

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern