Chapter 7

G rumours rumours will exist until wantsexpectations

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= org’s most common informal networks (e.g. rumours) Rumours - will exist until wants/expectations creating uncertainty are fulfilled or anxiety reduced - emerge as response to situations important to us (where there’s ambiguity / anxiety aroused) Purposes: make sense of limited / fragmented info signal sender’s status (“I’m an insider, you’re an outsider wrt this rumour”) & power (“I have power to make you into an insider”) Grapevine Patterns
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P ART 3: I NTERACTING E FFECTIVELY Single Strand Gossip Probability Cluster Each tells one another One tells all Each randomly tells others Some tell selected others Single Strand each person tells info to just one other person Gossip one person tells everyone the info (10% of org members) Probability individuals randomly told info (no pattern) Cluster individuals selectively choose others to whom they will rely info (may strategically select to make sure info gets spread) *Liaison individuals: those who consistently pass long info they hear Electronic Communications Email - added to # of hours worked per week - does not provide verbal or nonverbal nuances - used by some to hide from direct interaction, protect their power, create one-way communication - companies often claim that they have the right to read your email (not necessarily private) *Tips for writing/sending email: - don’t send emails w/o subject line - be careful in use of emoticons & acronyms for business communication - write msg’s clearly & briefly - copy emails to others only if they really need the info - sleep on angry emails before sending to be sure you’re sending the right msg Instant Messaging (IM) - no delay, inbox clutter of msg’s, uncertainty as to whether the msg was received - managers can monitoring employees’ physical presence @ work stations - however, easily broken into → security concern OTHER ISSUES IN COMMUNICATION Nonverbal Communication = msg’s conveyed thru body movements, facial expressions and physical distance btwn sender &
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P ART 3: I NTERACTING E FFECTIVELY receiver kinetics = study of body motions, such as gestures, facial configurations, other movements of the body - body lang. & facial expression adds meaning to & often complicates verbal communication - proxemics = study of physical space in interpersonal relationships - proper spacing is dependent on cultural norms (“contact” cultures: Arabs, Latin Americans, S Europeans; “noncontact” cultures: Asians, N Americans) - seating arrangements, conditions of the room also send intended/unintended msg’s Silence As Communication - do not ignore silence as a powerful form of communication - can mean someone is thinking a response to a Ques - person may be anxious & fearful of speaking - agreement, dissent, frustration, anger - critical element of groupthink (agreement w/ majority) - a way to express dissatisfaction - thinking over what others have said in group decision making Communication Barriers BTWN Women and Men (Research by Deborah Tannen ) MEN WOMEN - use talk to emphasize status - speak/hear lang. of status & independence - convos are to preserve independence & status in hierarchical social order
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g rumours Rumours will exist until wantsexpectations...

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