RESULTSHCAHPS SCORES & READMISSION RATESTable 1: A table from the American Hearts Association illustrating the correlation betweenpatient satisfaction and rates of readmission amongst patients with heart failure.The table further proves that higher patient satisfaction directly influences the rates of admission(Hussein & Qayyum, 2015)
RESEARCH PAPER ROUGH DRAFT7QUALITY OF CARETable 2. Factors influencing quality of care.This table illustrate the various factors that influence quality of care (Mosadregahd,2014).Table one illustrates a direct correlation between patient satisfaction and readmissionrates in patients with heart failures. It shows that the higher the patients’ satisfaction the lowerthe rates of patient readmission. Table two breaks down several factors that may affect quality ofcare and readmission rates. Among them us provider motivation and satisfaction. When nursesdo not have an excessive workload, they are better motivated and satisfied and this willpositively affect the quality of work they put out.
RESEARCH PAPER ROUGH DRAFT8DISCUSSIONMost of the studies have indicated that reported higher scores on HCAHPS would have alower risk of readmission within 30 days. These studies revealed that overall satisfaction scoresby patients were indicative of readmission rates (Hussein & Qayyum, 2015). This could beattributed to the level of interaction between patients and caregivers. Despite the fact that thereare many drivers of patient satisfaction, the findings in this paper are indicative that nursestaffing is one key aspect in delivery of quality services (Aiken et al., 2011). Given theassociation between the patients’ satisfaction and readmission rates, this paper suggests thathospitals adopt a ‘patient-centric approach’ in their day to day running. Key among them israising the level of nursing staff in order to ensure that interactions with patients are significantlyimproved and quality of care alongside it. This study was limited to articles and research already done and it may not directlyreflect the picture as it stands currently. Future research should also be conducted to establish theunderlying factors affecting nurse staffing levels that may affect quality of care given to patients.CONCLUSIONThe findings in this paper prove that adequate staffing levels are the key to patientsatisfaction. This directly affects the quality of care received by the patients and in turn,significantly lowers the rates of readmission. The findings of this result therefore suggest thathospital management should strive to hire more nurses in order to improve on their output andjob satisfaction. Nurses will be able to concentrate on fewer patients and in turn, enable them tounderstand their patient conditions netter, issue better medication instructions, issue betterdischarge instructions and monitor patient progress better.
- Fall '16
- Ben Sihanya
- Health care provider, McHugh, Healthcare Research and Quality, Paper Rough Draft