When an employee is given a task they have the responsibility to ensure it is

When an employee is given a task they have the

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of communication with precise directions given. When an employee is given a task, they have the responsibility to ensure it is something that they can/willing to do, this can be done by analyzing the situation. If the task is within their realm they then take the responsibility of the task and become accountable for what is being done. Being able to determine the risk and outcome of a situation will allow for positive accountability with no issues occurring on behalf of the employee. In the health care system, an employee’s accountability is measured in different ways, both, internally and externally. Some of those measures are done through patient satisfaction surveys, annual reviews, assessments and checks and balances that are done. All employees, regardless of their level or title should be subjected to accountability measures (Schattan Coelho, 2018). Communication According to Thornton, Powe, Roter & Cooper (2011), effective communication plays a vital role in successful execution of quality patient care. Communication involves an exchange of information either verbally (telephonic and face-to-face), written (email, educational materials and written correspondence), or non-verbally (body language, tone of voice and gestures). When communication is made between more than two people it is referred to as interpersonal communication and directly impacts patient and organizational outcomes. Patients have reported that despite clinicians being present at the bed-side, they feel a lack of interpersonal connection resulting in decreased patient satisfaction. By exploring evidenced-based studies, clinical leaders can identify factors that influence communication and implement strategies to improve nurse/patient communication for better outcomes. Various factors influence communication including perception, attitudes, roles, development, and culture. In order to understand factors of communication both within an
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6 WORKPLACE CULTURE IN THE CONTEXT OF PRACTICE DEVELOPMENT organization and with the patient, there are several aspects to explore during the communication decision process for transmission of information. Identify what information needs to be given to the patient. Assessing the urgency of information will determine which method of communication will be used (face-to-face, telephonic, written). Next, evaluate words and tone used to explain information to the patient. Understanding the patient’s attitude, culture and development is detrimental in this process. One would not speak to a young adult present with a parent in the same manner as a mature adult with no family present. The final step in the communication transmission process is evaluating personal feelings about the information being communicated (Motley & Dolansky, 2015). In the workplace it may be feelings towards a conflict or communication with a superior, and in the clinical setting it may be feelings of happiness or negative emotions based on a patient’s conditions. One must attempt to set personal emotion aside to avoid offsetting deliverance of communication to the intended recipient. These decisions bridge over to how the recipient responds and what barriers may be faced.
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  • Fall '11
  • Skeen
  • English, Health care provider

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