Raul and martina are hoping to find a resolution to

This preview shows page 10 - 13 out of 16 pages.

Raul and Martina are hoping to find a resolution to their dispute that fulfills both of their needs. Ted and his husband, Daniel, need a conflict resolution process that will create a safe space for them to communicate their needs to one another. Tristram and his neighbor are having a dispute over noise levels. They want a conflict resolution process that will help change their relationship, regardless of whether or not an agreement is reached.
2/20/2021 Sophia :: Welcome 11/16 Martha is having a dispute with her neighbor. She's interested in resolving the dispute in a reasonably friendly manner, but she wants to discuss her needs in private. CONCEPT Conciliation as a Conflict Resolution Process 15 Tom and his wife, Rebecca, are having a discussion about whether Tom can play poker with his brother and some friends Thursday night, or if he must watch the kids while Rebecca attends classes to receive her nursing certificate. Read the dialogue below and select the part of their argument that represents the compromising conflict style. Tom: "I'm going to be late for work. Can we talk about this some other time?" Rebecca: "No, we need to settle this now. The babysitter canceled and my class is tonight. If I miss it, it will be really hard for me to make up the material." Tom: "Don't worry about it; I'll skip poker and stay home so you can go to your class." Rebecca: "What if I leave class a little bit early? That way you can hang out with your brother and your friends, even if you're late to the game. Tom: "No, just go. I've got this." "Don't worry about it; I'll skip poker and stay home so you can go to your class." "What if I leave class a little bit early? That way you can hang out with your brother and your friends, even if you're late to the game." "I'm going to be late for work. Can we talk about this some other time?"
2/20/2021 Sophia :: Welcome 12/16 "No, we need to settle this now. The babysitter canceled and my class is tonight." CONCEPT Conflict Styles: Compromising 16 Molly, a company mediator, had agreed to help Martin and Samir. The two men had been in constant disagreement ever since they became co- managers of the marketing department two months ago, and this disagreement was starting to impact all parts of the department. During a mediation session, Molly asked the men to explain their conflict over a recent business proposal. "Tell me exactly which part of the proposal is causing the issues," she instructed. "Well," Samir started cautiously, "I did part of my business degree in Japan. I know that its business practices are different from the way we do things here. Martin wants to take a hardball approach, but I don't think that will work. I'm afraid his way of operating might cause some conflict with the client." "But Samir's approach is too soft, and nobody will take us seriously! Do you want to be successful or not? We need to be authoritative in our approach," Martin said.

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture