Chapter 3 Planning and Decision Making

Written communication written communication can be

Info icon This preview shows pages 12–14. Sign up to view the full content.

Written communication: Written communication can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports. Oral communication: Oral communication can also use various media or forms such as face-to-face or interpersonal, telephone, voice messages, teleconferences and video conferences, speeches, meetings, and podcasts. Nonverbal communication: Nonverbal communication supplements oral forms, but it shouldn't be underestimated because most communication in face-to-face situations is often nonverbal. Visual communication: Visual communication supplements both written and oral forms of communication in the form of slide presentations, diagrams, photographs, charts, tables, video, and artwork. 46. Discuss in detail the common bases for idea sequences that are used for determining the sequence of minor ideas that accompany the major idea? Answer : For determining the sequence of minor ideas that accompany the major idea, the following bases for idea sequence are common: Time: When writing a report or email message about a series of events or a process, paragraphs proceed from the first step through the last step. Space: If a report is about geographic areas, ideas can proceed from one area to the next until all areas have been discussed. Familiarity: If a topic is complicated, the presentation can begin with a known or easy to understand point and proceed to progressively more difficult points. Importance: In analytical reports in which major decision-making factors are presented, the factors can be presented in order of most important to least important, or vice versa. 47. Discuss in detail the concept of perception in a communication process. Answer : Perception is the part of the communication process that involves how we look at others and the world around us. It's a natural tendency to perceive situations from our own limited viewpoint. We use the context of the situation and our five senses to absorb and interpret the information
Image of page 12

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

bombarding us in unique ways. Individual differences in perception account for the varied and sometimes conflicting reports given by eye witnesses to the same accident. Our senses can be tricked when there is a difference in what we expect and what really is happening. For example, consider how your perception affects your ability to accurately or completely interpret an optical illusion. Perception of reality is also limited by previous experiences and our attitudes toward the sender of the message. We support ideas that are in line with our own and decide whether to focus
Image of page 13
Image of page 14
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern