Chapter 3 Planning and Decision Making

Written communication written communication can be

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Written communication: Written communication can be disseminated using a variety of media or forms, including memos, letters, emails, instant or text messaging, faxes, press releases, company websites, blogs, blog applications, wikis, and reports. Oral communication: Oral communication can also use various media or forms such as face-to-face or interpersonal, telephone, voice messages, teleconferences and video conferences, speeches, meetings, and podcasts. Nonverbal communication: Nonverbal communication supplements oral forms, but it shouldn't be underestimated because most communication in face-to-face situations is often nonverbal. Visual communication: Visual communication supplements both written and oral forms of communication in the form of slide presentations, diagrams, photographs, charts, tables, video, and artwork. 46. Discuss in detail the common bases for idea sequences that are used for determining the sequence of minor ideas that accompany the major idea? Answer : For determining the sequence of minor ideas that accompany the major idea, the following bases for idea sequence are common: Time: When writing a report or email message about a series of events or a process, paragraphs proceed from the first step through the last step. Space: If a report is about geographic areas, ideas can proceed from one area to the next until all areas have been discussed. Familiarity: If a topic is complicated, the presentation can begin with a known or easy to understand point and proceed to progressively more difficult points. Importance: In analytical reports in which major decision-making factors are presented, the factors can be presented in order of most important to least important, or vice versa. 47. Discuss in detail the concept of perception in a communication process. Answer : Perception is the part of the communication process that involves how we look at others and the world around us. It's a natural tendency to perceive situations from our own limited viewpoint. We use the context of the situation and our five senses to absorb and interpret the information
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bombarding us in unique ways. Individual differences in perception account for the varied and sometimes conflicting reports given by eye witnesses to the same accident. Our senses can be tricked when there is a difference in what we expect and what really is happening. For example, consider how your perception affects your ability to accurately or completely interpret an optical illusion. Perception of reality is also limited by previous experiences and our attitudes toward the sender of the message. We support ideas that are in line with our own and decide whether to focus
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