for them safely and efficiently. Identifying if management and employees are receptive to change would be beneficial. Staff should be educated on professional work attitudes and environmental awareness. If staff are arguing in front of patients and violate HIPAA this could be a potential legal consequence for the practice as well. Strategies that are good to implement are to build an effective team and encourage the team to enhance their communication skills. When leaders can get the entire team involved to implement strategies that can improve patient care outcomes this can build a positive environment of care for the patient and their families. According to Scully effective mentoring programs and the development, of cultures of excellence can play a decisive role of growing the next leaders. (Scully, 2015 p. 441) Participation from every individual working within the practice is important in the resolution of conflicts. Management must properly train and speak with employees regarding conflict resolution techniques like effective communication and addressing the issue and resolving conflicts before they get out of hand. Resolution of conflicts within the
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- Winter '16
- Melissa, Rubio
- Management, clinical staff, patient areas