Future the successful universities will be those

Info icon This preview shows pages 4–6. Sign up to view the full content.

View Full Document Right Arrow Icon
future, the successful universities will be those which can continually improve and adapt their services to meet and exceed the demands of stakeholders. In this regard, benchmarking, the formal and structured observation and exchange of ideas between organisations, may prove a valuable tool. Rapid improvement can be facilitated through comparing the University's performance with that of other institutions and adapting their successful practices to the University's own purposes. Benchmarking may be seen as especially relevant to higher education, since the notion of exchanging ideas through collegial contact is integral to academic work. The purpose of this guide is to explain the principles of benchmarking within the context of the university system, and to assist in the planning and deployment of specific benchmarking projects. Benchmarking complements other improvement initiatives, and should thus be considered in relation to quality enhancement processes already in place at Curtin University of Technology (Curtin). Benchmarking Theory Table 1. Principles for Benchmarking “Learning from the best is the first step towards becoming the best.” Benchmarking: improves practices, services or products; involves learning about ‘best practices’ from others; accelerates the rate of progress and improvement; contributes to continuous quality improvement; is an ongoing process; promotes fresh and innovative thinking about problems; provides hard data on performance; focuses not only on what is achieved, but how it is achieved; involves the adaptation, not merely the adoption, of best practices; and results in the setting of specific targets. Definition of Benchmarking The rapid growth of literature has generated numerous definitions of benchmarking (see Table 2). This is not to suggest, however, that there is no essential agreement on what the concept of benchmarking entails. Rather, the differences in definition are largely a matter of emphasis or application. Benchmarking is the formal and structured process of searching for those practices which lead to excellent performance, the observation and exchange
Image of page 4

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Curtin University of Technology Document for Internal Use Only Page 5 of 24 of information about those practices, the adaptation of those practices to meet the needs of one's own organisation, and their implementation. Table 2. Principles of Benchmarking Benchmarking is the process of understanding what is important for your organisation’s success, understanding your own processes, finding and learning from others whose processes are better than yours, then adapting that learning to improve your performance. Benchmarking is far more than copying. It requires deep self-assessment and the ability to translate practices that work in another context into a process appropriate to your own organisation (from O’Dell, in Watson, 1992: xv).
Image of page 5
Image of page 6
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern