chapter 7 (Management Robbins 12th Edition)

Page ref 197 learning outcome explain the influences

Info icon This preview shows pages 38–41. Sign up to view the full content.

View Full Document Right Arrow Icon
Page Ref: 197 Learning Outcome: Explain the influences of organizational culture; Describe the change process and strategies for making changes in an organization AACSB: Reflective Thinking Skills; Communication Abilities Ch. Objective: 4 Difficulty: Easy Classification: Conceptual 38
Image of page 38

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
104) Write a short essay on stress, particularly as it relates to the workplace. Answer: Stress is the adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities. Stress is not always bad. Although it is often discussed in a negative context, stress does have a positive value, particularly when it offers a potential gain. However, stress is more often associated with constraints and demands. A constraint prevents an individual from doing what he desires. Demands refer to the loss of something desired. When an employee has his annual performance review at work, he feels stress because he confronts opportunity, constraints, and demands. A good performance review leads to a promotion, greater responsibilities, and a higher salary. But a poor review keeps him from getting the promotion. An extremely poor review might lead to him being fired. Just because the conditions are right for stress to surface, however, does not always mean it will. Two conditions are necessary for potential stress to become actual stress. First, there must be uncertainty over the outcome, and second, the outcome must be important. Page Ref: 198 Learning Outcome: Describe the change process and strategies for making changes in an organization AACSB: Reflective Thinking Skills; Communication Abilities Ch. Objective: 4 Difficulty: Moderate Classification: Conceptual 39
Image of page 39
105) What are stressors? Discuss the five major categories of organizational stressors. Answer: Stress is caused by personal factors and by job-related factors called stressors. Change of any kind—personal or job-related—has the potential to cause stress because it involves demands, constraints, or opportunities. The five major categories of organizational stressors are: task demands, role demands, interpersonal demands, organization structure, and organizational leadership. Task demands are factors related to an employee's job. They include the design of a person's job (autonomy, task variety, degree of automation), working conditions, and the physical work layout. Work quotas can put pressure on employees when their outcomes are perceived as excessive. The more the interdependence between an employee's tasks and the tasks of others, the greater is the potential for stress. Autonomy, on the other hand, tends to lessen stress. Jobs in which temperatures, noise, or other working conditions are dangerous or undesirable can increase anxiety. So, too, can working in an overcrowded room or in a visible location where interruptions are constant.
Image of page 40

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 41
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern