Reasonable adjustment If you are not able to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor. 1a. List four (4) formal sources and two (2) informal sources of information in a workplace. Formal Sources of Information Informal Sources of Information Click here to enter text. -Colleagues at lunch ILSC Business College: BSBCMM201 BSBWOR203Assessment Version 6 0817 Page 2 of 29
1b. Your job is to coordinate a charity drive for a retirement village. Who could you seek information from? What documents from last year’s event could you use to collect information for this event? 2a. Identify three (3) communication methods and three (3) types of communication equipment used in a workplace. Communication Methods Communication Equipment Click here to enter text. Click here to enter text. 2b. Provide one (1) communication method and any relevant equipment that would be required to communicate with: 3. You are working in a customer service role and have just received a phone call from a dissatisfied customer. What types of listening and verbal skills are most appropriate to understand the problem correctly? ILSC Business College: BSBCMM201 BSBWOR203Assessment Version 6 0817 Page 3 of 29 Example : Who : People would be managers, supperrisors and someone from the retirement Village Documents : Previos meeting minutes or old marketing material
4a. What is the difference between internal and external sources of information? 4b. You are developing a new approach to undertake staff reviews. Who would you seek input from within and outside of the company to assist in the development and refinement of new ideas and approaches? 5. You have been a receptionist for two days. The supervisor tells you that the phone should onlyring twice before answering, and when you answer, you must start with the company name and then yours. Where could you have found this information? 6. What style of language would be appropriate for a financial report for the board of directors? ILSC Business College: BSBCMM201 BSBWOR203Assessment Version 6 0817 Page 4 of 29 Click here to enter text.
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