Ill accommodate these changes by regularly asking and talking with the clients

Ill accommodate these changes by regularly asking and

This preview shows page 16 - 18 out of 36 pages.

Ill accommodate these changes by regularly asking and talking with the clients on what time suits them the best Communication channels (mandatory ) Customers can get in contact with myself throughout the use of my mobile phone (24/7 but I will reply when I have the chance, the clients know this), Through the website and through my facebook page Payment types accepted (mandatory ) I will have a direct debit account set up so it automatically takes money out every week/session and then the one off clients that only want a couple of sessions can be through cash or cheque Credit policy (mandatory ) You can buy credit (sessions) in advance, or refunds, cancelations will be issued in credit as well which these can be exchanged for sessions. 1 month but we can extend on request for a reasonable excuse (on holidays, only train Wednesdays and im booked ever Wednesday ect) Once a credit is issued to a client they then book in a time slot with myself and in the note section of the time booking they can write credit session or leave it blank and I have a database where I’ll tick/cross of the credits after they do their session 16
BUS12 Business Assignment v1.10 (2017/03/23) Cancellation policy (mandatory ) Clients can cancel anywhere from 24 hours before, If they do cancel after this time with a decent reason the client can reschedule the session within the week or after hours if not they’ll lose their session as they did not give the required notice. Refunds (mandatory ) We will give refunds if the Client is not 100% happy with the workout, and doesn’t feel like we have altered the program to their needs. We will try everything we can (give free sessions) so this doesn’t happen or we can freeze the workouts if something comes up during the week an they need some time off. Quality control (mandatory ) The checks and balances we have in place to ensure the product or service we offer is produced to the same standard of quality is by treating every session like its our first ever session. We deliver the class in the most enthusiastic and motivated way possible by pushing the clients to the max. The steps we take to meet product safety standards is to check every piece of equipment (tagged) make sure every movement is done with right technique so no harm or injuries occur Memberships and affiliations: We aren’t affiliated with anyone at the moment but possibility of coming apart of a football team to run a couple of sessions a week for them for pre season fitness Sustainability plan Environmental/resource impacts The impact my business could potentially have on the environment is over use of the ground and tearing the grass up and disturbing the wildlife, We have put in place to limit your businesses impact on the environment is that we always change locations/spots, stick to the tracks/dedicated areas, don’t chase or touch animals. Don’t leave any rubbish that can get into water ways or just leave it on the ground for animals to choke on Community impact and engagement [•

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