Learners name Duangphon Sithakhot Assessors name Billy sir Unit of Competence

Learners name duangphon sithakhot assessors name

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Learner’s name Duangphon Sithakhot Assessor’s name Billy sir Unit of Competence (Code and Title) SITXCCS008 Date(s) of assessment 11/8/18 Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: Not sure why this is a repeated question …? Not required …? The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Learner’s signature Ds Assessor’s signature Br Activity 2C Estimated Time 20 Minutes Objective To provide you with an opportunity to recognise how to initiate staff training to enhance customer service. Describe how mentoring can be used within the workplace to improve customer service. Mentoring can be used in workplace to improve customer service by: improving staff retention rates and team relations increasing profits through improved performance and productivity Fostering innovative ideas. What are the four stages that are involved in practicing active listening? Hearing . At this stage, we just have to pay attention to make sure we hear the words being said. Interpretation . At this stage we should make sure we are interpreting the words we hear to ensure there is no misunderstanding of basic meanings. Evaluation . At the evaluation stage we actively decide what we are going to do with the information we are receiving. Respond . The final stage is to give a verbal or visual response to the speaker to confirm that we have understood what they have been saying. HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Activity 2C checklist – for assessor This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required. Learner’s name Duangphon Sithakhot Assessor’s name Billy sir Unit of Competence (Code and Title) SITXCCS008 Date(s) of assessment 11/8/18 Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: Well explained – good HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature Ds Assessor’s signature BR HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Activity 2D Estimated Time 20 Minutes Objective To provide you with an opportunity to identify how to take responsibility for service outcomes and dispute resolution; and act as a positive role model for professional standards expected of service industry personnel.
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