products–Examples of systems: •Order processing (operational level)•Pricing analysis (middle mgmt)•Sales trend forecasting (senior mgmt)
Manufacturing and production systems–Functional concerns include: •Managing production facilities, production goals, production materials, and scheduling–Examples of systems: •Machine control (operational mgmt)•Production planning (middle mgmt)•Facilities location (senior mgmt)
Finance and accounting systems–Functional concerns include: •Managing financial assets (cash, stocks, etc.) and capitalization of firm, and managing firm’s financial records–Examples of systems: •Accounts receivable (operational mgmt)•Budgeting (middle mgmt)•Profit planning (senior mgmt)
Human resource systems–Functional concerns include: •Identifying potential employees, maintaining employee records, creating programs to develop employee talent and skills–Examples of systems: •Training and development (operational mgmt)•Compensation analysis (middle mgmt)•Human resources planning (senior mgmt)
Systems from a constituency perspective–Transaction processing systems: supporting operational level employees–Management information systems and decision-support systems: supporting managers–Executive support systems: supporting executives
Transaction processing systems–Perform and record daily routine transactions necessary to conduct business•E.g. sales order entry, payroll, shipping–Allow managers to monitor status of operations and relations with external environment–Serve operational levels–Serve predefined, structured goals and decision making
Management information systems–Serve middle management–Provide reports on firm’s current performance, based on data from TPS–Provide answers to routine questions with predefined procedure for answering them–Typically have little analytic capability
Decision support systems–Serve middle management–Support nonroutine decision making•E.g. What is impact on production schedule if December sales doubled?
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- Fall '16
- Management, Customer relationship management