Of the outcome of a complex and emergent process such

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of the outcome of a complex and emergent process such as ISD are impossible (May et al. 2009). When examining the results of the case in relation to NPT, there is support for the propositions that May and Finch (2009) suggest. In particular, the results of the study corroborate the first proposition that people work actively o incorporate systems into their daily routine –in this case the new Calendar system. In essence, the ongoing intent of the individual – that is, the development team members as described in the suggested normalisation framework – plays an important part in the normalisation, by providing strong motivation – sometimes imposed by the strategic intentions of the organisation – to make the calendar succeed, as in the case of the MPO. Contrasting literature which discusses the stakeholder scepticism towards accepting new IS (e.g. Pan, 2005) and although the system was “imposed” by university strategists, it did not meet resistance. Despite the fact that one can suggest that this result can be attributed to the fact that interviewees stemmed from the development team, a closer look reveals that the development team were amongst the people who would use the Calendar themselves; for instance the MPO and the LD1 and LD2, and not separate users (e.g. Henfridsson and Lindgren, 2010; Millerand and Baker, 2010). The results of this study corroborate the second proposition as described by May and Finch (2009). In particular, normalisation is influenced by individuals seeing value or meaning in the work being done; understanding their place in the bigger picture; actually doing the work; and continuously performing the three aforementioned processes. The MPO, for instance, did not only participate in the development because it was imposed by the university strategists; rather, she could 17
have the new Calendar on time, with less effort; the Calendar would be more printer- friendly and information-accurate. Moreover, the third proposition is also corroborated; namely, that the creation of a routine requires a consistent and ongoing effort by individuals. This can be demonstrated by the results of this study in that the MPO is using the new Calendar system (tool) on a daily basis to assist her in her daily working practices which she feels adds value (Table 4). 18
NPT Propositions Results of the study People work actively to to incorporate systems into their daily routine. . The ongoing intent of the individual plays a major role -The development team worked actively and collectively to develop and implement the new Calendar system. Strong motivation –sometimes imposed by the strategic intentions of the organisation - played a major role Normalisation is influenced by individuals seeing value or meaning in the work being done; understanding their place in the bigger picture; actually doing the work.

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