Unit 6 Customer Service Discussion Board information communicating through body language

The telephone can be used to inform and to remind the

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important messages wherever they go. The telephone can be used to inform and to remind the audience concerned of the meeting that is going to take place. c. What are some considerations that you must keep in mind given the diversity of the audience? In a multi-cultural society where speakers need to respect the diversity of their co-workers and clients, a speaker must ask himself/herself before he/she gives her next presentation, "How can I best support the people in my audience?" Speakers must search for advice about the target audience and prepare accordingly to better understand them and to cater to their needs. Audience might be culturally diversified and composed of different cultures and values and the speaker should know about this. Culture is a learned set of shared interpretations about values, beliefs, and norms that affect the behaviors of a large group of people and when people from different cultures meet, there is cultural diversity. An example of this is having Japanese audience who sit with their eyes closed, their bodies motionless and their heads down which looked like sleeping. A speaker must understand that such body language is a sign of deep concentration and respect in Japan and it only needs a speaker who understands their culture and who can show appreciation of the respect shown by continuing the presentation without any loud antics. Audience diversity is important as it is a challenging fact of life in today's public speaking arena and each audience member increases the possible diversity in terms of ethnicity, age, beliefs, values, educational background and many other characteristics. How does the speaker recognize the value of audience diversity? The speaker must consider that speaking is an audience-centered and not speaker-centered activity. He/She must see himself/herself as part of the audience, respect his/her listeners and recognize and act on audience feedback. There is a need to analyze audience demographics or characteristics of the audience such as age, gender, ethnicity, education, religion, economic status, and group membership (manager, sales people, or customer). d. What would you do to ensure that your message is effective?
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There is a need to establish groundwork for accomplishing meeting results through the following actions before the meeting: 1. Planning the meeting at the start by identifying the purpose of the meeting, what needs to be accomplished and the goals having set will establish the framework for an effective meeting plan. 2. Make sure that the chosen channel of communication to effectively relay the message is the most appropriate for the occasion. In this case, the face-to-face meeting is the most effective channel and it is the appropriate vehicle for accomplishing the set goals. Schedule the meeting and organize how to go about with it.
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