Assured quality is necessary for building customer

24. Assured quality is necessary for building customer confidence.
A. correct
B. correct to some extent
C. correct to great extent
D. incorrect
Correct answer: (A)
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25. ______________ is about supplying customers with what they want when they want it.
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26. ______________ are the areas that will be covered by the organization's processes
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27. All of the following costs are likely to decrease as a result of better quality except
______________
28. "Quality is defined by the customer" is
A. An unrealistic definition of quality
B. A user-based definition of quality
C. A manufacturing-based definition of quality
D. A product-based definition of quality
Correct answer: (B)
29. In Six Sigma, a ______________ is defined as any process output that does not meet
customer specifications
30. Plan-do-study-act cycle is a procedure to ______________
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31. –––––––– are the charts that identify potential causes for particular quality problems.
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32. Quality circles work best if employees are initially trained in ______________
A. Group dynamics
B. Motivation principles
C. Communications
D. All of the three. (Not sure)
Correct answer: (D)
33. Quality Trilogy includes 34. Production issues should be addressed early 35. QFD stands for ______________
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36. Reliability is the degree to which a unit of equipment performs its intended function under
______________ for ______________ of time.
A. specified conditions; specified period
B. any condition; specified period
C. specified conditions; all periods
D. any condition; any period
Correct answer: (A)