Families are able and encouraged to activate the rapid response system and are

Families are able and encouraged to activate the

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Families are able and encouraged to activate the rapid response system and are educated on admission. They do receive an updated medication history at every visit. N/A Care Patients and their families are strongly encouraged to N/A
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Organizational Leadership 9 engage with clinicians in a collaborative effort with their care. They are listened to, respected, and treated as partners in their healthcare. Families are actively involved in their loved ones’ care planning and transition during the discharge process. Pain is actively and respectfully managed in partnership with the patient and their family. Area of Improvement An opportunity for improvement is found in the Personnel domain. The element chosen to improve is to involve patients and their families in the orientation process of new co-workers. By inviting patients to attend and participate in the new co-worker orientation class, new employees are given a face to connect to the hub of the patient-centered care model that has been created to be the creed of Mercy. It is designated as Mercy’s signature service. Patients could be given the opportunity to model the ‘warm welcome’ and educate employees on what the care model means to them, as a patron, by describing expectations and sharing personal anecdotes that have happened to them during their personal stays in the facility. To open this opportunity to patients and their families would also promote an ownership in the community, which also breeds a sense of pride in their healthcare choice. Improvement Strategy
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Organizational Leadership 10 According to Roussel (2013, p. 353) an organization achieves success by having a strategy in place and planning is the key to a successful strategy. Once it has been decided that there is a need for a change in an organization, a detailed plan needs to be made to include, but not limited to, how the change will affect the culture; who will drive the change; what groups will be affected by the change; how to promote buy-in with leadership and within the facility; and how much it will cost to implement. A team will need to be formed to implement the change. The leader of the team must determine who in the organization will be the most influential players to lead the change. They must have the same desired goals and have the authority to author the change. The members of the team must be willing to gather the information necessary to present an organized plan to leadership to effect the change. It is imperative for the success of having a patient presence in new employee orientation to have a well-developed plan evolved on how to present the idea to leadership, to promote buy-in, and to market the initiative to the public effectively to align its perception with the vision and mission of the facility. System or Change Theory Lewin’s change theory is likened to a football field. It is described as “behavior being a dynamic balance of forces working in opposing directions within a field (such as an organization). Driving forces facilitate change because they push participants in the desired direction. Restraining forces
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  • Spring '16
  • Health care provider

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