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Now that the team is aware of what is expected of them you sent them an email to followup. They are aware thatthey will work with you and decide on what heading andprocesses should be included in the implementation action plan (e.g. timelines, training,tasks, processes, responsibilities and other ideas) and confirm and select the customergroup that would be most suitable to start with.2.1 h)Now that Suprim approved the drafted report and your team has received it you mustcommunicate with your team about the report and the implementation plan.Discuss with your assessor which would be best approach to communicate with theteam. You will be working with the same team from your meeting or your assessorwill appoint a new team for you to work with.Your assessor will help you select which communication method would be mostsuitable for you to successfully complete this activity. Your options are for you tochoose one of the following communication methods:-use MS Teams and hold a meeting which you must record and upload with yourassessment. You must take notes and note them using the space below; or-use SBTA student emails and send and receive responses from your team whichmust be copied and pasted in the space below.LMD_3.1_BSBMGT516 & BSBCUS501 Assessment ToolsVersion 3 Dated: 15 July 2020Page 39 of 79
ASSESSMENT TASKSQualification:BSB51918 Diploma of leadership and managementCluster:LMD 3.1 Manage quality customer service and facilitate continuousimprovementUnits:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID:46532 Rowena Mae FernandezAssessor’sname:StephanieTo complete this activity, you will be using the communication method you selectedand collect the following feedback from your team:Agreement and confirmation of one (1) customer group from your reportConfirmation on one (1) improvement they suggest to implement for thatcustomer group and;Provide ideas on what should be included in the implementation action plan forthis customer groupYou are to receive minimum of two individual responses if you are using emails soyou can develop your action plan and demonstrate your communication process andyour team’s involvement.Use the template to complete this activity.Dear team,We are looking forward on improving our customer service in Bounce Fitness Centre. Wewill be implementing a project to improve our service. Currently there are 2 ideas, whichare:For fitness instructors – providing more training for themFor regular clients – to establish our own coffee shopAn action plan will be created for the implementation process. I think these are the thingsthat should be included in the action planIdea 1To change initiativeThe activities that needs to be doneRevision of the policy and procedure regarding thisIdea toCreating a policy and procedure about thisPlanning and visualizingExecution of the planKind regards,Rowena Mae FernandezFeedbackDear Rowena,

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Term
Three
Professor
N/A
Tags
Customer relationship management, Rowena Mae Fernandez

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