Different perspectives o Greater comprehension o Increased acceptance o

Different perspectives o greater comprehension o

This preview shows page 22 - 25 out of 44 pages.

Different perspectives o Greater comprehension o Increased acceptance o Training ground Disadvantages of group-aided decision making o Social pressure o Domination by vocal few o Politics o Goal displacement o Group think o Risky shift If decision occurs frequently use groups because they tend to produce more consistent decisions than do individuals Given time constraints most competent individual Face of environmental threats groups use less information and fewer communication channels and thus increases the probability of a bad decision. **essential to devise mechanisms to enhance communication effectiveness Group problem solving techniques o Requires that they reach a consensus : presenting options and gaining agreement to support a decision. Does not require unanimous agreement because group members may still disagree with the final decision buy are willing to work toward its success Roadblocks when trying to achieve a consensus cannot generate relevant alternatives to the problems Successful tips when trying to achieve an consensus groups should use active listening
Image of page 22
skills, involve as many members as possible, seek out the reasons behind arguments, dig for the facts o Brainstorming: process to generate multiple ideas and alternatives for solving problems Silent idea generation is recommended over the practice of having group members randomly shout out their ideas because it leads to a greater number of unique ideas Managers of team leaders may want to collect the brainstormed ideas anonymously more controversial ideas and more nonredudent ideas are generated by anaymous than nonanymous brainstorming groups 7 rules of brainstorming Defer judgment—don’t criticize during the initial stage of idea generations Build on the ideas of others—encourage people to extend other’s ideas Encourage wild ideas—out of the box thinking Go for quantity over quality—encourages people to think beyond their favorite ideas Be visual—different color pens, poster boards Stay focused on the topic One conversation at a time o Nominal group technique (NGT): helps groups generate ideas and evaluate and select solutions Reduces the roadblocks to group decision making by (1) separating brainstorming from evaluation (2) promoting balanced
Image of page 23
participation among group members (3) incorporating mathematical voting techniques in order to reach consensus o Delphi Technique: a group process that anonymously generates ideas or judements from physically dispersed experts, unlike NGT, experts’ ideas are obtained from questionaires or via the internet as opposed to face to face group discussions Begins process by identifying the issue(s) he wants to investigate Next participants are identified and a questionnaire is developed Manager then summarizes the responses and sends feedback to participants Participants are asked to review feedback, prioritize the issues being considered and
Image of page 24
Image of page 25

You've reached the end of your free preview.

Want to read all 44 pages?

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture