100%(6)6 out of 6 people found this document helpful
This preview shows page 22 - 25 out of 44 pages.
Different perspectivesoGreater comprehensionoIncreased acceptanceoTraining groundDisadvantages of group-aided decision makingoSocial pressureoDomination by vocal fewoPoliticsoGoal displacementoGroup thinkoRisky shift If decision occurs frequentlyuse groups because they tend to produce more consistent decisions than do individuals Given time constraintsmost competent individualFace of environmental threatsgroups use less information and fewer communication channels and thus increases the probability of a bad decision. **essential to devise mechanisms to enhance communication effectiveness Group problem solving techniquesoRequires that they reach a consensus: presenting options and gaining agreement to support a decision. Does not require unanimous agreement because group members may still disagree with the final decision buy are willing to work toward its successRoadblocks when trying to achieve a consensuscannot generate relevant alternatives to the problems Successful tips when trying to achieve an consensusgroups should use active listening
skills, involve as many members as possible, seek out the reasons behind arguments, dig for the facts oBrainstorming: process to generate multiple ideas and alternatives for solving problemsSilent idea generation is recommended over the practice of having group members randomly shout out their ideas because it leadsto a greater number of unique ideas Managers of team leaders may want to collect the brainstormed ideas anonymouslymore controversial ideas and more nonredudent ideas are generated by anaymous than nonanymous brainstorming groups 7 rules of brainstormingDefer judgment—don’t criticize during the initial stage of idea generationsBuild on the ideas of others—encourage people to extend other’s ideasEncourage wild ideas—out of the box thinkingGo for quantity over quality—encourages people to think beyond their favorite ideas Be visual—different color pens, poster boardsStay focused on the topicOne conversation at a timeoNominal group technique (NGT): helps groups generate ideas and evaluate and select solutionsReduces the roadblocks to group decision making by (1) separating brainstorming from evaluation (2) promoting balanced
participation among group members (3) incorporating mathematical voting techniques in order to reach consensus oDelphi Technique: a group process that anonymously generates ideas or judements from physically dispersed experts, unlike NGT, experts’ ideas are obtained from questionaires or via the internet as opposed to face to face group discussionsBegins process by identifying the issue(s) he wants to investigate Next participants are identified and a questionnaire is developed Manager then summarizes the responses and sends feedback to participantsParticipants are asked to review feedback, prioritize the issues being considered and