4a due to exceptional demand these items are

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4a Due to exceptional demand these items are temporarily out of stock. We hope to be able to ship your order within 7 working days and will keep you fully informed. 4b Unfortunately we can’t ship your order at the moment because these items are out of stock. We will inform you when we have the items in stock again. 35 © CPBE 2019
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Find suitable ways to express the following in a more positive tone: a. We are 50% short of reaching our fund raising goal. ………………………………………………………………………………………… b. Please do not forget to update the copyright header on all new files. ………………………………………………………………………………………… c. You always hand in your reports late. ………………………………………………………………………………………… d. We cannot compensate you until the end of July. ………………………………………………………………………………………… e. Your credit limit may not exceed $10,000. ………………………………………………………………………………………… f. If you don’t settle the payment, we won’t be able to release the goods. ………………………………………………………………………………………… Fortunately, Jackie Fung thought twice before sending the email below and rewrote it. In the second version, he put his anger to one side and tried to sound more positive and encouraging. Combine phrases from the two columns in the second version to make complete sentences. Then combine the sentences into paragraphs. Subject: Marketing Report Susanna, I have just gone over your marketing report and couldn’t believe how badly you’d written it. Didn’t you learn anything from that training course we sent you on? You have until 2pm tomorrow to make your report presentable. If I can’t trust you with even a simple report like this, maybe I should consider transferring you out of this department. 36 © CPBE 2019
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Column A Column B It would be worth showing it to Ray or Carol to see if they spot any errors but I’d like you to go over it for me once more. Please check so this will mean a big effort on your part. Susanna, I know how hard you worked on the marketing report and it must be as good as it can be. I need the report back on my desk by 2pm tomorrow the figures again. It must go before the board tomorrow or if they think any section may not be clear to members of the board. ……………………………………………………………………………………………… …………………………………………………………………………………….……….. ……………………………………………………………………………………………… …………………………………………………………………………………….……….. ……………………………………………………………………………………………… …………………………………………………………………………………….……….. ……………………………………………………………………………………………… …………………………………………………………………………………….……….. ……………………………………………………………………………………………… …………………………………………………………………………………….……….. ……………………………………………………………………………………………… …………………………………………………………………………………….……….. 37 © CPBE 2019
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2.3 Use tentative language to avoid direct criticism Sometimes the simplest, most direct way of expressing yourself is not the best way to create a postive impression on the reader. Instead, an indirect (= tentative ), diplomatic approach may be more effective.
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