businesses, the order-to-cash process entails subprocesses such as creating a customer record;
checking the customer's creditworthiness; creating an order; checking and allocating stock;
picking, packing, and shipping; invoicing; and collecting the payment. Depending on the nature
of the transaction, the individual subprocesses and the time in which these are completed can
differ considerably. An ineffective order-to-cash process can have various negative effects for
organizations; for example, the manual input of order information often causes errors, as do
suboptimal picking and shipping processes. Together, such errors can lead to a high rate of
disputes that have to be resolved, ineffective collection processes, and, ultimately, defecting
customers. In contrast, an effective order-to-cash process can create customer satisfaction,
speed up the collection process, and serve to provide valuable inputs into business intelligence
and customer relationship management applications.
43) The two most likely benefits realized from utilizing enterprise systems are improvements in
44) A(n) ________ is an integrated suite of business applications for virtually every
department, process, and industry, allowing companies to integrate information across
operations on a company-wide basis using one large database.
45) An internally focused system helps an organization coordinate with its ________.