The importance of build rapport skills for healthcare professionals HCPs

The importance of build rapport skills for healthcare

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The importance of build rapport skills for healthcare professionals (HCPs) Building rapport is the process of establishing the harmony and smooth relationship between HCPs and patients, it is an important communication skill in healthcare. Building trust and rapport in a proper way could alleviate patients’ anxiety and also enhance patients’ involvement in their treatment process ( Dang, Westbrook, Njue & Giordano, 2017, p.2). Firstly, building rapport could enhance patients’ willingness to treatment (Dang et al., 2017, p.8). In this case, Jack is an overweight patient with OA. He was emotional and feels impatient and anxiety because he tried dieting but failed. The most important thing for HCPs is providing suitable methods of losing weight and make Jack regain the confidence of OA treatment . Secondly, building rapport could increase patients’ trust of HCPs and treatment options. The trust of patients is an essential element of effective healthcare delivery (Doty et al., 2018, p.117). Building rapport with Jack could be helpful to calm his emotion and advance the therapeutic process. Finally, building rapport could make patients feel safe and relax and access the treatment better. The studies show that the harmonious relationship between HCPs and patients is not only contributing to the communication process, but also impact the treatment outcomes (Dang et al., 2017, p.2). Two strategies for building rapport with Jack Considering the situation of Jack, communicating patiently and show empathy are two suitable strategies to build rapport with Jack in this case study. Communicating with
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patients patiently could improve their moods, including anxiety and vulnerability (Dang et al., 2017, p.4). Jack (BMI=31) is an overweight OA patient who needs to lose weight to improve symptoms of OA. HCPs should explain the relationship between weight and OA patiently and help Jack has a better understanding of his body condition and the importance of losing weight. Showing empathy to Jack is the second strategy. Empathy is an essential element in the process of building rapport which also identified as “core of caring”. Generally, patients hope HPCs could understand their specific personal situations, feelings and concerns (Ruiz-Moral, 2017, p.1694). For example, HCPs could say “Yes, I had a similar experience with you. Losing weight is hard for everyone”. Such responses could make Jack relieve anxiety and believe that he has been understood and enhance the sense of trust in the treatment process. Understanding Jack’s experience and difficulties can make him feels safe and relax and cooperating the treatment more actively. Conclusion: In conclusion, this case study outlined the basic information of Osteoarthritis (OA), including pathophysiology information and major risk factors. It also compared Osteoarthritis and Rheumatoid Arthritis and showed differences. Furthermore, this case study discussed the importance of building rapport with patients and presented two suitable strategies. Patients with OA always suffer from severe pain and pain-
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