What other ways can you gather information about a clients preferences How can

What other ways can you gather information about a

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What other ways can you gather information about a client’s preferences? How can you ensure that preferences are not overlooked, misunderstood or miscommunicated?
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P a g e | 12 Activity 2C Estimated Time 20 Minutes Objective To provide you with an opportunity to provide services according to organisation policies, procedures and duty of care requirements. Activity How can you ensure that you know you specific job role and responsibilities? What is duty of care and how can courts determine breaches (give two examples).
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P a g e | 13 Activity 3A Estimated Time 30 Minutes Objective To provide you with an opportunity to assist the older person to understand their rights and the complaints mechanisms of the organisation. Activity Name five rights that you will need to assist an older person to understand. What is the process for an older person wishing to make a complaint regarding their aged care?
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P a g e | 14 Activity 3B Estimated Time 15 Minutes Objective To provide you with an opportunity to deliver services ensuring the rights of the older person are upheld. Activity What are the five major rights that older people have, regarding care? Give an example of details for each.
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P a g e | 15 Activity 3C Estimated Time 30 Minutes Objective To provide you with an opportunity to identify breaches of human rights and respond appropriately and recognise signs consistent with financial, physical or emotional abuse or neglect of the older person and report to an appropriate person. Activity How would you respond if you witnessed or knew an older person's rights were being violated? Define elderly abuse. How can it be identified? What are your organisation's guidelines for responding to elderly abuse cases?
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P a g e | 16 Activity 3D Estimated Time 20 Minutes Objective To provide you with an opportunity to assist the person to access other support services and the complaints mechanisms as required. Activity What topics might a client complain about? What is your organisation process for handling complaints? . What possible outcomes could complaints have?
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P a g e | 17 Activity 4A Estimated Time 15 Minutes Objective To provide you with an opportunity to encourage the older person to engage as actively as possible in all living activities and provide them with information and support to do so. Activity What are living activities? Give examples. What is reablement and what is involved?
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P a g e | 18 Activity 4B Estimated Time 30 Minutes Objective To provide you with an opportunity to assist the older person to recognise the impact that changes associated with ageing may have on their activities of living. Activity What are the general physical changes associated with ageing? Other than the physical ones, what other changes affect the aged? What are their symptoms and impacts?
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P a g e | 19 Activity 4C Estimated Time 30 Minutes Objective To provide you with an opportunity to identify strategies and opportunities that maximise engagement and promote healthy lifestyle practices. Activity What strategies can older people adopt to lead a healthy lifestyle? What are the five different food groups? What are the benefits of exercise?
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P a g e | 20 Activity 4D Estimated Time 15 Minutes Objective To provide you with an opportunity to identify and utilise aids and modifications that promote individual strengths and capacities to assist with independent living in the older person’s environment. Activity Name four modifications and four aids that can help assist clients with independent living.
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