parents was not sufficient to monitor the safety and well-being of the child or promote the
attainment of case goals.
The 2004 PIP required that DHHS increase and enhance caseworker face-to-face contacts with
parents by clarifying policy guidelines.
This was accomplished in the Child Protection
in 2005, with further clarification of purpose added in 2007.
For parents of
children in foster care, the policy was also clarified in 2005, with further clarification of purpose
added in 2008.
Regarding implementation tracking, a 2006 initiative to track this information by aggregating
supervisor monthly ‘hand counts’ was discontinued later that year, due to inconsistencies
between MACWIS and hand count data in instances where both were available.
That same year
the MACWIS ‘worker workload’ report was amended to include the date of most recent face-to-
face contact as documented in the MACWIS narrative log header.
In 2007 Central Office Child
Welfare Management identified monthly contacts as one of their four priorities for district