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Order takers/cashiers’ costs may go down as a result of fewer staff needed and the use of the system willbring more impulse buyers in the doorThe restaurant cafe’ would be ‘tech savvy’ and also assist with food and beverage cost and wastageAfter the recent and successful Sydney Film festival, a time of full occupancy in the nearby cinemas, thefollowing complaint referencing ‘prolonged waiting periods for servicewas consistently received by ACARestaurant Cafe’ online Customer Service reviews. Other feedback and comments also stated the following:1.The order process takes over fifteen (15) minutes, and the food service even longer2.Staff are unfamiliar using the online ordering system.3.Staff appeared flustered, unorganised, stressed and don’t know what to do4.When a Manger was requested for assistance none could be found5.The order taker area was always short staffed creating an uncomfortable ambience and experience as theorders were then rushed and unfriendly6.Some cases of wrong orders being placed were also reportedHM_Operational Management, Assessment Task I_v2Page 6Last updated on 16thSept 2019
T-1.8.1Assessment Task –Project Report & Written ResponsesAs the Manager of ACA Restaurant Cafe’ you, as Joe Roux, have been delegated the responsibility to monitor,analyse, review and outline the reasons for these complaints by completing the following 3 tasks. Please refer to the “Assessment submission requirements” in Appendix 1for your reference.TASK 1: IDENTIFY, MONITOR AND REVIEW 20 MarksYour task is to: Upon completion of your review of the above feedback and business summary (available on eLearning), youare to provide the Owners (Emma Supreme & Rufus Clarendon) the following a Report (please seeAppendix 2for format instructions) (minimum of 500-600 words)that documents the following:An overview of the situationA new description of the task sequence for customers ordering of food and beverageoin person and ovia the online ordering portalThis can be:I.A Checklist or II.Standard Operating Procedure (please refer to eLearning for “HM_Template 1_Standard Operation Procedure”)Provide examples of specific problems raised, what were the issues and what were the potential reasons for these?Explain how you will implement the corrective action and what support strategies you propose to correct the issue (e.g. Staff Training)Explain how you will monitor the success of the corrective actions and/or support strategiesPlease refer to Appendix 3for Marking Criteria.HM_Operational Management, Assessment Task I_v2Page 7Last updated on 16thSept 2019
T-1.8.1EXECUTIVE SUMMARY Overview of subject matterMethods of analysisFindings and RecommendationsTABLE OF CONTENTSINTRODUCTIONBODYCONCLUSIONREFERENCE LISTAPPENDIXHM_Operational Management, Assessment Task I_v2Page 9Last updated on 16thSept 2019