The Service Request assignment object is configured for interactive assignment

The service request assignment object is configured

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The Service Request assignment object is configured for interactive assignment by default. However, you can use Siebel Tools to configure interactive assignment for other assignment objects. Figure 19. Example of Invoking Interactive Assignment
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Basic Configuration for Siebel Assignment Manager Configuring Assignment Objects Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 129 To configure interactive assignment for an assignment object 1 Verify that Assignment Manager is configured to perform assignment of values in the desired field, including the presence of the necessary assignment object and assignment rules and values. 2 Verify that the displayed business component is of the CSSBCBase class or one of its subclasses and add the Assignment Object business component user property to the business component. a In the Object Explorer, select Business Component. b In the Business Components window, select the business component. c In the Class property for that business component, verify the value is CSSBCBase (such as in the Account business component). NOTE: Business components based on other classes cannot be configured for interactive assignment. If the class is not CSSBCBase, note the class name and locate it in the Object Explorer for the Class object type. Note the value in the Super Class property for this class. If the Super Class is CSSBCBase, interactive assignment is permitted. If the Super Class is not CSSBCBase, check the Super Class property for that class. d Set the Name property to Assignment Object. e Set the Value property to the name of the assignment object that is to be used in the assignment process. 3 Verify that the appropriate applet is of the CSSFrameBase class or one of its subclasses. a In the Object Explorer, select Applet. b In the Applets window, select the applet you want to verify. c In the Class property for that applet, verify the value is CSSFrameBase (such as Account Entry Applet). NOTE: Applets based on other classes (including CSSFrameListBase) cannot be configured for Interactive Assignment. 4 Add the Assignment Type business component user property to the business component. a In the Object Explorer, select Business Component. b In the Business Components window, select the business component, and then click Business Component User Prop. c Set the Name property to Assignment Type. d Set the Value property to: People, if you are setting up an employee- or position-based assignment Organizations, if you are setting up an organization-based assignment Both, if you are setting up an employee- or position-based assignment but need passed organization to be assigned as well. NOTE: The behavior for the value Both is the same as for the value People, except that the result applet displays the list of passed employees or positions, and along with the actual assignment of the selected position or employee, passed organizations are assigned to the record.
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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