and solutions include the priority cargo, trucking solutions, special cargo, and cargo charter solutions. (Cathay Pacific Airline, 2017). The priority list is a premier service that ensures shipments are delivered on time and in a case of any failures the customers get cash refunds. The courier lifts, and handles small urgent parcels. The tracking solution uses tracks to transport cargo on roads. The special cargo handles cargo requiring special care. The special cargo includes wine, pharmaceuticals, high-value shipments, live animals and dangerous goods. Charter Solutions transport cargo on air 24 hours a day.Cargo handling utilizes a lot of paperwork due to the many processes before the parcel reaches the intended recipient. Because of this, the airline has introduced and implemented the e-freight in its operations. The aim of this program is to minimize paperless transaction using electronically sent messages. The program allows customers to make bookings, make reviews of flight changes, track and trace cargo. The carrier's e-freight
CATHAY PACIFIC CARGO4program known as Ezycargo. Customers have embraced the program due to its ability to provide many online functions and improve the efficiency of the shipping process.FacilitiesThe airline uses the Cathy Pacific Cargo Terminal an investment worth $5.9billion with a capacity of handling 2.6 million tons per year. The terminal is internationally recognized having been accredited by regulatory authorities International Air Transport Association, Transported Asset Protection Association and the European Union regulation on air cargo. The cargo terminal is an ultra-modern facility with an objective of ensuring outstanding customer experience through improved operational efficiency and service levels. Its construction has put Hong Kong as a preferred hub for air cargo even attracting Lufthansa cargo the largest cargo carrier in Europe. The advanced technology and seamless operations benefit customers by providing extended cut-off time and a reduction in connection time for the load that is being transhipped.Currently, the cargo carrier provides freight services internationally to 46 destinations worldwide thus it makes use of airports in each of these cities. The airline has leased storage warehouses in each of these airports which consist of storage for dangerous goods, freezer, livestock room, cold room, storage for the radioactive materials, a cool room for storing hazardous materials, cages for vulnerable products and a vault. Airlines have ground support equipment which depends on the types of aircraft an airline has (Morrell, 2011, p.169) CathayPacific Cargo uses trolleys and loaders for transporting cargo from the plane to the load terminal.