recorded appropriately. Let them know the requirements they need to fulfil, as designated in the individualised plan of the older person.10. Identify the skills which are required, in order to seek feedback from serviceproviders and the older person about the effectiveness of the service delivery plan?You will need to seek feedback from the service providers and the older person in care about theeffectiveness of the individualised plan. This will require active listening skills and a documentationsystem for feedback.Active listening and respondingActive listening is a form of communicating that requires the listener to feedback what they hear tothe speaker, by way of restating or paraphrasing what they have heard intheir own words. This helpsboth parties clarify and confirm what is being communicated. Empathic/active listening is the mosteffective form of communication between people in a professional context – it is functional,mechanical and leaves little room for assumptions/interpretation. Feedback shows understandingand involves both verbal and non-verbal communication. When someone is listening to the wordsbeing spoken by another, they are also taking note of the way the words are being spoken. Often,workers/clients can find it difficult to express their feelings in words and non-verbal cues can expressa client's feelings more effectively. When you communicate through active listening, it shows respectfor the client/service provider and validates their worth. This enhances their self-esteem which, inturn, enables them to relax and means they are less likely to put up defensive barriers.You will need to seek feedback from the service providers and the older person in care about theeffectiveness of the individualised plan. This will require active listening skills and documentationsystems for feedback.