How long have you worked with the learner How closely do you work with the

How long have you worked with the learner how closely

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How long have you worked with the learner? How closely do you work with the learner in the area being assessed? What is your technical experience and/or qualification (s) in the area being assessed? (Include any assessment or training qualifications.) In your opinion, does the learner: Perform tasks to the industry standards? Manage job tasks effectively? Implement safe working practices? Solve problems on the job? Work well with others? Adapt to new tasks? Adapt to unusual or non-routine situations? (Please circle yes or no) Do you understand which evidence/tasks the learner has Yes No Provided/performed that you are required to comment on? Has the assessor explained the purpose of the learner’s Yes No Assessment? 7 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Are you aware that the learner will see a copy of this form? Yes No Are you willing to be contacted should further verification of this Yes No Statement be required? 8 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Part 2 – Main questions for the third party Please indicate the type of evidence the learner has provided you with for each criteria: Direct – such as an observation of workplace performance by an assessor Indirect – such as a portfolio of evidence Supplementary – such as supervisor reports. Please indicate if your observations were real-time (in the workplace) or simulated (demonstrations in a simulated environment). Please provide your response, based on your observation (direct/indirect/supplementary) in the area marked below – attach an additional sheet(s) if required. In responding, please make sure to specify the manner of observation and address the following, to the extent appropriate: What did the learner do? When did s/he do it? When or over what period of time did s/he do it? How did s/he do it? What was the outcome? Remember, as a third party, your information should be purely factual and not represent your opinion on the learner’s competency. 9 HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Part 2: Main question for Third party observation Tasks Third party response based on observation(direct/indirect/supplementary – please indicate ) 1. Determine and confirm customer preferences, needs and expectations Preferences, needs and expectations may relate to: For products: o price o specifications o warrantee/guarantee o delivery o returns policy For services: o price o timescale o quality o value o expertise Type of observation/evidence: What did the learner do? When did s/he do it? Over what period of time? How did s/he do it? What was the outcome? Other relevant comments/evidence: 2. Advise customers about appropriate products and services to meet their needs This will require knowledge of: The range of available options The specifications of products What is included in service packages Optional extras Product compatibility What represents good value for money Type of observation/evidence: What did the learner do?

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