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How long have you worked with the learner?How closely do you work with the learner in the area being assessed?What is your technical experience and/or qualification (s) in the area being assessed? (Include any assessment or training qualifications.)In your opinion, does the learner:➢Perform tasks to the industry standards?➢Manage job tasks effectively?➢Implement safe working practices?➢Solve problems on the job?➢Work well with others?➢Adapt to new tasks?➢Adapt to unusual or non-routine situations?(Please circle yes or no)Do you understand which evidence/tasks the learner hasYesNoProvided/performed that you are required to comment on?Has the assessor explained the purpose of the learner’sYes NoAssessment?7HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Are you aware that the learner will see a copy of this form?Yes NoAre you willing to be contacted should further verification of thisYes NoStatement be required?8HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Part 2 – Main questions for the third partyPlease indicate the type of evidence the learner has provided you with for each criteria:➢Direct – such as an observation of workplace performance by an assessor➢Indirect – such as a portfolio of evidence➢Supplementary– such as supervisor reports.Please indicate if your observations were real-time (in the workplace) or simulated (demonstrations in a simulated environment).Please provide your response, based on your observation (direct/indirect/supplementary) in the areamarked below – attach an additional sheet(s) if required. In responding, please make sure to specify the manner of observation and address the following, to the extent appropriate:➢What did the learner do?➢When did s/he do it?➢When or over what period of time did s/he do it?➢How did s/he do it?➢What was the outcome?Remember, as a third party, your information should be purely factual and not represent your opinion on the learner’s competency.9HA_SITXCCS007_ Learner WorkbookV2.0_7Dec2107
Part 2: Main question for Third party observationTasks Third party response based on observation(direct/indirect/supplementary – please indicate)1.Determine and confirm customer preferences, needs and expectationsPreferences, needs and expectations mayrelate to:➢For products:opriceospecificationsowarrantee/guaranteeodeliveryoreturns policy➢For services:opriceotimescaleoqualityovalueoexpertiseType of observation/evidence:What did the learner do?When did s/he do it? Over what period of time?How did s/he do it?What was the outcome?Other relevant comments/evidence:2.Advise customers about appropriate products and services to meet their needsThis will require knowledge of:➢The range of available options➢The specifications of products➢What is included in service packages➢Optional extras➢Product compatibility➢What represents good value for moneyType of observation/evidence:What did the learner do?