Using a cellphone during working hours Making customers wait until the employee

Using a cellphone during working hours making

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Using a cellphone during working hours. Making customers wait until the employee is finished texting. Make sure when you are on the floor you are always checking on customers. Put all personal electronics in a locker. Talking within employees when customers need help searching for an item. All employees should be either assisting customers or fixing misplaced clothes around the store. Stay away from irrelevant talking with your coworker. Not greeting them the moment they walk into the door or out the door. ALL employees greet every customer that walks in the door with “Welcome to beau & arrow” leaving “Thank you for 1 | Page F1 F2 F3 F4 F5
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shopping with us” or “Thank you for visiting us” Part 2 – Add Tangibles: What are tangibles that Beau & Arrow could put into place at each indicated tangibles spot to support their branding and service quality? (Each tangibles marker refers to the activity directly beneath it in the column.) Tangibles Ads for sales or new looks and other marketing communications/social media like instagram and facebook. Employees wearing their products, to show a style the customer could have. Modern style furniture to sit in near the fitting rooms and shoes. Link to video: 2 | Page T1 T2 T3
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  • Spring '16
  • Ms. Huffaker
  • beau, Arrow Part

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