101.Describe the three steps to the managerial process of controlling.102.What are the criticisms of the POLC framework?103.Triple bottom line refers to the measurement of economic, social, and organizational performance. A)TrueB)False 104.Organizational citizenship behaviors are individual behaviors that are beneficial to the organization and are recognized by the formal reward system of the organization. 105.Reducing waste and pollution are key indicators of performance. 106.Corporate social responsibility refers to social and environmental profit. 107.Sportsmanship is a common theme of organizational citizenship behavior. A)TrueB)False
108.Teamwork is a common theme of organizational citizenship behavior. 109.Economic profit is the difference between revenue and the opportunity cost of all resources used to produce the items sold. 110.Competition among employers and countries for the best and brightest puts pressure on firms to invest in present and future leadership capabilities. 111.Triple bottom line refers to the measurement of business performance along: A)social, economic and organizational dimensions.B)social, economic and environmental dimensions.C)economic, organizational, and human performance dimensions.D)environmental, organizational and corporate responsibility. 112.Two companies well known for their strong CSR orientations are: 113.Common arguments against corporate social responsibility argue that:
114.Organizational citizenship behaviors can be understood as:
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