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Question 7 question 7 incorrect incorrect an employee

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Question 7:Question 7:IncorrectIncorrectAn employee submitted a support ticket stating that her computer will not turn on.An employee submitted a support ticket stating that her computer will not turn on.Which of the following troubleshooting steps should you take first? (Select TWO).Which of the following troubleshooting steps should you take first? (Select TWO).Make sure the keyboard and mouse are plugged in.Make sure the keyboard and mouse are plugged in.Make sure the power cord is plugged into the wall.Make sure the power cord is plugged into the wall.Use a multimeter to test the power supply.Use a multimeter to test the power supply.Open the computer and replace the power supply.Open the computer and replace the power supply.Make sure the surge protector is turned on.Make sure the surge protector is turned on.
ExplanationExplanationWhen troubleshooting the power supply, always check the following before opening up theWhen troubleshooting the power supply, always check the following before opening up thecomputer:computer:Make sure the power cord is plugged into the wall.Make sure the power cord is plugged into the wall.Verify that any surge protectors are plugged in and in the On position.Verify that any surge protectors are plugged in and in the On position.Make sure the power supply's switch is in the On position.Make sure the power supply's switch is in the On position.Only after you identify that the power supply is the problem should you replace it. TheOnly after you identify that the power supply is the problem should you replace it. Thekeyboard and mouse being unplugged will not prevent the computer from powering on. Testkeyboard and mouse being unplugged will not prevent the computer from powering on. Testthe power supply using a multimeter only after the obvious potential issues are ruled out.the power supply using a multimeter only after the obvious potential issues are ruled out.ReferencesReferencesTestOut PC Pro - 3.2 Power SuppliesTestOut PC Pro - 3.2 Power Supplies[e_ps_pp6.exam.xml Q_PWRSUPPLY_13][e_ps_pp6.exam.xml Q_PWRSUPPLY_13]

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Term
Fall
Professor
NoProfessor
Tags
Alternating Current, Molex connector, Power factor, ATX, Power supplies, Power cord

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