Scm 300 module 05study packet queue line channel line

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Strategic Management: Theory & Cases: An Integrated Approach
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Chapter 11 / Exercise 1
Strategic Management: Theory & Cases: An Integrated Approach
Hill/Schilling
Expert Verified
SCM 300 – MODULE 05Study PacketQueue: LineChannel: Line (often refers to the number of lines available at each stepPhase: a single step in a processInfinite population of customers: the number of possible customers that may come into the store is very high (or unlimited)Finite population of customers: the number of customers is limitedBalking: when a potential customer sees the line, but never joins the line because they think it looks too long and/or too slowReneging: when a customer joins the line, gets frustrated and leaves the lineJockeying: Line jumpingKnow all of the material in Section 4
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Strategic Management: Theory & Cases: An Integrated Approach
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Chapter 11 / Exercise 1
Strategic Management: Theory & Cases: An Integrated Approach
Hill/Schilling
Expert Verified
SCM 300 – MODULE 05Study PacketAlso, be sure to read all introductory sections: Grocery stores, Target Experience, etc.Below is a list of the items most likely to be tested from the lectures. This list is not necessarily complete, but it is a helpful guide.Goals of a Sales Oriented Processes/EnvironmentIngredients/goals of a good sales environment – Relationship to SCMoTo sell and continue sellingoProfits= Sales-costsoControl costs but deliver valueoEnergy, inventory, operationsoAvoid shrinkage, theft, defects, obsolescenceFacilities Design and Layouts Considerations Retail layout considerationsGrocery store layoutsLecture examples of different retail layout strategiesOmni-Channel Retailing Vendor Managed Inventory What is VMI? oInventory planning and replenishment system where supplier(vendor) accepts negotiated responsibilities that typically include monitoring and restocking Impact of VMI on different stakeholdersoThe vendor better understands demand ratesoThe retailer has fewer responsibilities, decreases in costoVendor and retailer get to learn about each otherChallenges of VMI agreementsoInformation must be sharedoEverything must be negotiated (times, dates, etc.)oDifferent way of doing thingsScan-based tradingoSuppliers own the stuff until it is sold, if and when it is sold they pay something to the store8Terms, Concepts, and Philosophy behind Waiting Lines Importance of waiting lines in running a business.oPeople demanded equality in America (first come, first served) waiting times are indicative of overall serviceGoals and Trade-offs for Queuing systemoGoal: to serve people efficientlyoTrade-offs: having too many staff and underutilizing them OR having too long a line and angry customers (both lose $$)What do managers have control over in a queuing system?oTime in system/queueoService utilization/service facilityoNumber of serversoWhat people do while in line
SCM 300 – MODULE 05Study PacketWhy do customers have some degree of control over service rates?oSome customers are unprepared, others are ready when they get to the counterDefine and discuss: Arrival and Service Rates, Single and Multiple Line Systems,oArrival Rates: Steady stream of customers? Bust and slow time periods? Busy and slow days of week? Seasonal trends?

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