7 develop performance indicators for operational and

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7. Develop performance indicators for operational and financial targets and amend or develop existing operational plans to include KPIs and financial targets related to e- commerce strategy The KPIs for the project implementation include the following: KRA (key result area) Target KPI (key performance indicator) Result Team performance To open three new marketing channels on monthly basis through online marketing Three new channels in a month The team gain more marketing channels as expected
Business profit To increase profit up to 55% on monthly basis Increased profit The team could gain more revenue for their operations Marketing leads To obtain no less than three new marketing leads on daily basis Three leads in a day The number of leads the team obtain is as expected 8. Identify at least three risks to the implementation of the operational plan and develop a contingency plan for each risk
Who was consulted as part of this plan ?
4 | P a g e A l i c e L o h
5 | P a g e A l i c e L o h Strategies/activities to minimise the risk By when By whom Provide training on online sales to all employees June 1, 2017 Operations Manager Conduct regular monitoring and evaluation August 1, 2017 Marketing Manager Contingency Plan Company name : BBQfun Name of person developing the plan : Sonya Who was consulted as part of this plan ? Name Position Pat Mifsud CEO Risk identified: No experience in handling online customers Strategies/activities to minimise the risk By when By whom Provide training on customer service June 15, 2017 HR manager
6 | P a g e A l i c e L o h Conduct regular monitoring and evaluation August 1, 2017 Marketing Manager Contingency Plan Company name : BBQfun Name of person developing the plan : Sonya Who was consulted as part of this plan ? Name Position Pat Mifsud CEO Risk identified: Lack of awareness on the company’s WHS policy and procedures Strategies/activities to minimise the risk By when By whom Provide training on applicable policies and procedures to all employees June 20, 2017 Operations Manager WHS Manager
7 | P a g e A l i c e L o h Conduct regular monitoring and evaluation August 1, 2017 Operations Manager WHS Manager

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