Indirect fighting to assert personal goals wo open conflict Cooperative Benefit

Indirect fighting to assert personal goals wo open

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Indirect fighting to assert personal goals w/o open conflict Cooperative Benefit relationship Serve mutual goals Produce solutions benefiting both parties Compromise Middle ground Collaborating Focus on issue Probing questions Use disclosure, devils advocate Address underlying needs for a win-win
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Reconciliation Apology Admit wrongdoing, taking responsibility for your role in conflict Forgiveness Letting go, moving forward with life, away from conflict Ch. 10: Communicating in Groups A group is a collection of more than two people who Share some kind of relationship Communicate in an interdependent fashion Collaborate toward a shared purpose Characteristics of a group Shared Identity - Identify as a part of a group Common Goals - Specific or General Interdependent Relationships - Behavior of member affecting the behavior for each members. Types of Groups Primary Groups Family & Friends Support Groups Address personal problems while benefiting from the support of others with similar issues Social Groups Offer relationship opportunities Problem-solving Groups Address specific problems, Specific mission Study Groups Task-oriented, made to help one another prepare for the exam Teams Task-oriented & goal-driven Slightly different than study groups. Broader goals
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Work together to carry out projects or compete against other teams Self-directed Work Teams Skilled workers who accomplish high-quality finished work Manage their schedules, buy equipment, set standards for productivity, quality and costs. Models of Group Development Model Forming Stage Determine who will be in charge Define group’s goal Storming Stage Determine what roles members will play Deal with conflicts Norming Establish agreed norms governing expectations Norms are recurring patterns of behavior or thinking that come to be accepted in a group as the “usual” way Performing Working together to achieve goals and overcome hurdles Adjourning Members reflect on accomplishments & failures Termination ritual Reflecting/ final get together Punctuated Equilibrium Model Group experience period of inertia or inactivity until they become aware of time, pressure, a looming deadline Members are then compelled to take action Complexity of Group Communication Larger Groups Formal interactions Limited opportunities for individual contributions Less intimate communication More time-consuming interactions More complex relationships Emergence of cliques (coalitions) Development of countercoalitions Occurence of social ostracism Exclusion of a member or group entirely Social Loafing Failing to invest the same level of effort in the group that they would pt in if they were working alone or with one other person Affects both participation and communication in groups
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Prevent Social Loafing: Establish objectives & performance goals Establish individual accountability Encourage team identity & ownership Stay in contact
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