suppliers , accountants and the sales team with regards to the WHS information, customer data and competitor analysis and obtaining approval by presenting a proposal properly to stakeholders, senior managers and committees and reaching the goals properly, specific and measurable. Employees policy such as induction and recruitment, plan and manage resource acquisition, intellectual property rights. 2: Recognise and incorporate requirements intellectual right for modern business such as patent rights and not practising it leads to fees not paid ,materials produce without the permission of the owner and breaching the licence, performance systems, data collection of sales, satisfaction, 3: Monitor and preview operational performance and knowledge of budget such as income, expenses under performance , cost saving , customer interactions, quality review process Question 2. List and explain four key elements of an operational plan. (4 marks) Element of an operation Description of the element Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 5
T-1.8.1_v3 al plan Developing an operational plan It lays out the who, what , when and how of your daily operation over the course of next year which means to define how human, financial, physical Resources will be allocated to achieve short term goals. Start with your strategic plan For carrying out your strategic plan you should have a strong strategic Plan and in a way to understand it any way. Focus on your most important plan In operational plan – the more complex they are less like to be a team Will follow them successfully. Use leading and not lagging indicators KPI is very crucial in operational plan to choose the right one and Most effective metric is leading indicators. Question 3. List and briefly explain three alternative approaches to developing Key Performance Indicators. (3 marks) Alternative Approach Brief Quantifiable measurements KPI don’t have any measurement so it is not well defined how and when this measurement will take any sort of methodology utilised For assessing the quality customer service. Organizational goals achieved KPI defines a specific path in achieving their goals Quality customer service Quality customer service is one of the critical success factor for an Organization. . Question 4. Explain (within 300 words) the role of an operational plan in meeting organisational objectives. (5 marks) EXPLANATION ON THE ROLE An operational plan is a detailed plan used to provide a clear picture how a team, sections or department will contribute to the achievement of the organisation strategic goals. Strategic plan identify. The organisation’s strength’s and weakness, position in the marketplace, potential growth areas, Areas of vulnerability. The operational plan should align with the organisational overall objective as detailed in the strategic plan. The alignment can be achieved by ensuring that the team, section or department purpose align with the objectives of strategic plan. The Operational plan is used to identify
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- Test, Woolworths Limited