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IDENTIFY UNDERPERFORMANCE, PROVIDE SOLUTIONS, TAKE ACTIONS & ENSURESUPPORT ACTIVITIES Identify Underperformance (Based on the information above, analyse the underperformance and revise KPIs again with new deadlines)Position & DepartmentPrevious KPIsRevised KPIs Targeted date/ timeframesManagement To complete tasks in a given timeMore time would be provided for more clean work27-10-19EmployeeTo make sure employee are competent in their workMore trainings and tutoring be given to employee27-10-19Finance Spend less to gain morebenefitsSetting a high budget for quality products,27-10-19Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 36
T-1.8.1_v3Performance Meeting: Identify underperformance and Conduct a Training Needs Analysis (TNA) system to ensure Mentoring and Coaching (ROLE PLAY ON TNA)Scenario:Now that you have identified that your stocktaking sales team is the major underperformer after your operational plan implementation, you have decided to plan and implement a system to ensure mentoring and coaching for such cases with teams. You will need to perform a role play and attach the role-play script. Your fellow classmates can play the role of the underperforming team and you play the role of operational manager conducting this performance meeting. You will need to comlete TNA template below along with a 3 minute role-play session on this meeting (that you will need to attach in Appendix). Attach role-play script in Appendix 1. Role-play carries 2 marks.Fill out the Performance Outcome and TNA form while conducting the meeting (role-play)Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 37
T-1.8.1_v3Performance Meeting Outcome and Training Needs Analysis (TNA) formEMPLOYEE/TEAM NAME: Woolies teamPOSITION:SeniorTNA DONE BY: AhmedTraining/skills developmentrequired?YNcleaningyes<insert training needs, ifany><insert how this will be achieved>e.g. on the job, external training<in10-sert when><insert who is going to deliver the training>Customer serviceyesFeedbackyesRules and regulationsyesGoods stackingyesProvide your personal feedback on their performance and suggest whatwill be done to ensure mentoring and coaching for their improvement:Signed by:Operations Manager Staff Members & Teamleader . Date:Operational Management, Assessment 1 v2 Last updated on 10/09/2019 Page 38
T-1.8.1_v33.4:Negotiate recommendations for variations to operational plans and gain approval from designated persons/groups.Scenario: At this stage you have realised that your operational plan will require some adjustments and amendments because of underperformance in several areas of the store. You will now recommend some variations to your operational plan and also get approval from your management using the variance form.VARIANCE FORMVARIANCE PERSON/POSITION DETAILS:Date ofRequestRequestNo.