F11-003 - Do Thi Van Anh.v.1.1.docx

Help the company manage and operate the staff

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Help the company manage and operate the staff properly Community - Enhance the value of life - Economic development, services - Community development policy - Organizing activities for - High power because of the community is the main target of the
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community bank ANZ Groups of stakeholders Interest Action to satisfy their interests Power (High-Low) Shareholders - Having direct access to organization - Reasonable dividends - Pay the dividends - Consider carefully investments - Expand continuously the business - An important part of ANZ because they can be significantly impacted by decisions Customers - Get more experience, more services and products - Providing banking that is simple to understand, delivered in a responsible manner by our people and in accordance with the highest standards of integrity. - Major customers high power Employees - Diverse workplace - Skill - Open training courses on skills for - Low power. They help the company
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development and learn knowledge employees and they have opportunities to build careers globally. - Maintain a safe system of work and to proactively support the physical and emotional wellbeing of our employees. develop sustainably Managers - Working in a professional environment - Develop skills and experience - Reasonable salaries based on their expertise - Pay reasonable salary and bonus policy - Helping, giving them the opportunity to work - Low power. Help the company manage and operate the staff properly Community - Opportunity and prosperity - Support many community causes and organisations through GIVE program - High power because earning community trust is very important to
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facilitate business operations Example of Vietinbank s stakeholder mapping Interest/Aspiration Power/influence Low High Low Minimal Effort - Competitors Keep Informed - Employees - Community - Management High Keep satisfied - Suppliers Key Players Major Customers Government Shareholders Example of ANZ s stakeholder mapping Interest/Aspiration Power/influence Low High Low Minimal Effort - Competitors - Community Keep Informed - Employees - Management High Keep satisfied - Suppliers Key Players Major Customers Shareholders
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Regarding shareholders, the government have a part of share in Vietinbank while ANZ has 100% foreign capital in Vietnam. Customer market of ANZ larger than that of Vietinbank because ANZ is New Zealand's #1 bank. So, management and employees of ANZ are paid salary higher and enjoy more policies and benefits than Vietinbank. Because major target of ANZ is trade to make profit and Vietinbank has political goals as well, ANZ less integrated and Vietinbank more integrated. However, both Vietinbank and ANZ have potential conflicts that may emerge between different groups of stakeholders. Conflicts can happen between shareholders, managements, employees, management and employees. For example, between employees can lose solidarity because they must compete about salary and promotion.
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