Tutorial 10 Suggested Solutions.pdf

Processes see lecture 10 slides fit2090 business

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processes (see Lecture 10 slides)
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FIT2090 Business Information Systems and Processes Page 2 of 3 Case study Myki an integrated travel card for Victoria Kamco (Keane Australia Micropayment Consortium) won $494 million contract to build and operate the Myki system in 2005 and have it operating by 2007. The parent corporation of Kamco, Keane International Inc., is a software engineering application maintenance, program management and consulting services company that had extensive experience in overseeing and project managing transport and technology companies to produce integrated system, and had implemented similar systems in Singapore, Hong Kong, Taipei, the Netherlands and the US. Kamco supervised 4 technology and infrastructure companies and their sub contractors, and provided back-end financial system. The Kamco companies provided the terminal management system and fare collection equipment; communication systems installation and maintenance; automated fare collection systems; and smart cards and related card fulfilment systems. Kamco’s project management of the myki system required oversight of 4 companies and attention to a range of different problems and unique challenges. Some of these problems were descri bed as ‘technical gremlins’, while other problems involved inadequate resources and slow resolution of software problems. The Victorian government identified governance, project management and effective financial controls as areas causing delays in the development and implementation of the system. The myki system is required to function over long distances, far from centralised support services and in sometimes rough and dusty environments, while communicating user information to centralised servers. It has been designed from the ground up, and its specifications make it one of the most sophisticated smart card systems planned. Other problems related to the unique Melbourne trams. Trams are essentially large heavy steel boxes powered by electricity and operating in urban canyons of tall buildings. Any of these factors can cause the myki wireless signals to drop out of connection with central servers during operation.
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