You dont always get what you want but nobody needs to

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“You don’t always get what you want, but nobody needs to know it” “Having fun is a necessity, not a luxury!” “There is no other function that laughter has other than to make us feel good.” “Whatever you dwell upon becomes your temple.” “The world is a stage and you are the lead.” “Good is the enemy of the great.” “The greatest mistake you can make in life is to continually fear that you will make one.” Elbert Hubbard “ATTITUDE – A persistent disposition to act either positively or negatively toward a person, group, object situation or value.” “Your attitude directly affects the attitudes of those people around you.” “Be consistently positive.”
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TACT – the art of rubbing out another’s mistake without rubbing it in. “Learning by example isn’t the best way to learn it is the only way to learn.” A. Einstein “Everyone is motivated. No one motivates anyone else. You can only create an atmosphere in which people can motivate themselves.” We are not motivated by what we have; we are motivated by what we don’t have, yet have determined we want or do.” “Never promise what you cannot deliver.” “Stimulate people to act by offering them an opportunity to do what they like to do.” “People don’t care how much you know, until they know how much you care.” “You can’t do today’s business with yesterday’s thinking and hope to be ahead tomorrow.” “Ninety percent of all businesses do 90% of the same things the same way. It’s the 10% who do things differently that are successful.”
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Why Customers Defect… 10% leave for reasons totally unrelated to price, product or location. 10% leave because they prefer a competitor’s product. 15% leave due to dissatisfaction with your product. 65% leave simply because they didn’t feel their business was wanted due to the way they were treated.” The Challenge… To create and sustain such an unbelievably superior level of service that our customers make the decision to return soon, willingly, often…and bring new business with them. This decision must be made before they leave or hang up the phone. “If you don’t provide superior customer service, someone else will. “Change the way you look at things – and the things you look at will change.” Dr. Wayne W. Dyer The Unhappy Employee’s Motto “We the uninformed are working for the inaccessible doing the impossible for the ungrateful!” “Lead, follow or get out of the way!” “Different is not always better, but better is always different!”
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THE RULES FOR DELIVERING QUALITY MEMBER CARE 1. It is not the member’s responsibility to be loyal to your club; it is your club’s responsibility to earn their loyalty. 2. A great service can look weak when the member comes in contact with a person who doesn’t care.
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