A smart goal statement is one that is a specific

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2.A SMART Goal Statement is one that is: a.Specific – Measurable – Attainable – Relevant – Time Boundb.Specific – Metrics based – Attainable – Responsible – Timelinec.Standardized – Measureable – Analyzed – Relevant – Time Bound d.Specific – Measureable – Analyzed – Relevant – Time Bound 3. Stakeholders are those who do not have a vested interest in the project, process, or outcomes. a. True b. False 4. The most effective Six Sigma projects involve teams representing process owners and all stakeholders because: a. Are the most important people to please during a process improvement project. b. They are often the suppliers who provide inputs to the process. c. Have the best knowledge base about the process and are often the most aware of unintended consequences of process changes. d. Set the requirements of the process improvement project. 5.Elements of a good DMAIC Project include all of the following EXCEPT: 6. Scope is extremely important during the define phase because: a. Identifies limitations on resources and/or capabilities that may influence the DMAIC project or solutions. b. Identifies who will ultimately be accountable for delivering the impact and benefits c. Clearly defines the problem to be tackled in the project showing what is included and excluded d. Identifies any known project dependency that could affect the project 7.A customer may or may not also be a consumer. 8.A consumer __________ goods; a customer __________ them. 7
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9.A 3 Sigma company exhibits _____ of time customers’ requirements were met and ____ defects per million opportunities vs. a 6 sigma company which exhibits _____ of time a customers’ requirements were met and ____ defects per million opportunities. a.99.73%, 66,807; 99.9999998%, 3.4b.99.9999998%, 3.4; 99.73%, 66,807c.95.45%, 308,537; 99.9999998%, 3.4d.99.73%, 66,807; 99.999943, 233 10. Consumer research methods include both direct and indirect methods and can include all of the following except: 11. It is essential to state ______ and _______ requirements when linking to customer needs and expectations. 12. Projects that align with CTx requirements ensure all of the following EXCEPT: Module 4 – Measure Part 1 1. A measure is a quantified evaluation of characteristics and/or levels of performance based on observable data. a. True b. False 2. What is measurement and data worksheet used for?
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