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amount of coordination required among them. There are four basic types of task interdependence, rankedby how much team member interaction and coordination are required. The types are illustrated in Figure8.5.
FIGURE 8.5Types of team interdependence
1.Pooled. Many pharmaceutical and other sales teams illustrate pooled interdependence. Each member sells a chosen drug to his or her customers, which requires little or no interaction or coordination with other representatives. At the end of the month all reps’ sales are added together to arrive at a team sales total. 2.Sequential. Manufacturing or assembly processes are typically sequential. PCs manufacturing teams, for example, require that motherboards and hard drives be installed before the box can be closed and fastened.3.Reciprocal. Hiring processes sometimes use reciprocal interdependence. Candidates are interviewed by members of HR and then separately interviewed by the hiring manager or members of that department, and thetwo communicate and decide to whom to make the offer.4.Comprehensive. Product development teams often utilize comprehensive interdependence. Online games, for instance, require significant back and forth between those who create the idea, write the code, test, and market the game. It isn’t just a linear or sequential process.Outcome interdependenceis “the degree to which the outcomes of task work are measured, rewarded, and communicated at the group level so as to emphasize collective outputs rather than individual contributions.”49Outcome interdependence is determined by the extent to which teammembers’ objectives and rewards are aligned. Task interdependence provides opportunities for interaction, sharing, and coordination.50The form of interdependence should match what the team requires to achieve its goals. A common mission or purposehelps a team and its members see how their own efforts and outcomes contribute to the larger department or organization.51And rewarding teamwork is likely to further enhance actual teamwork andteam performance.
8.4TRUST BUILDING AND REPAIR—ESSENTIAL TOOLS FOR SUCCESSMAJOR QUESTIONHow can I build and repair trust in ways that make me more effective at school, work, and home?THE BIGGER PICTURETrust sometimes seems like a rare commodity in today’s turbulent workplace. But you’re aboutto see why it’s so important at all levels of the Organizing Framework. Moreover, in the context of teams, trust is essential because it facilitates all interactions within and between teams. With this understanding you’ll be empowered to apply your knowledge to build trust and to repair it when it has been damaged or diminished.Trustis the willingness to be vulnerable to another person, and the belief that the other person will consider the impact of how his or her intentions and behaviors will affect you.