RQ1 does customers perception of casino staffs professionalism affect their

Rq1 does customers perception of casino staffs

This preview shows page 2 - 3 out of 3 pages.

RQ1 – does customers’ perception of casino staff’s professionalism affect their overall satisfaction with the service in the casino? a. customers’ perception of casino staff’s professionalism overall satisfaction with the service b. 1. How satisfied are you with the casino service? Very dissatisfied Dissatisfied Neither Satisfied Very satisfied 2.Do you think that the staffs at Crown Casino are friendly? Yes or No c. Variable is the satisfaction level for the casino staff’s service Scale: 1. Semantic Scale 2. Nominal Scale RQ2 – does customers’ overall satisfaction with the service in the casino differ between those who reside in Melbourne and those who are visiting from overseas? a. Customer’s satisfaction with Melbourne visitor and Overseas visitor. b. 1. Are you a Melbourne or Overseas visitor to Crown Casino? Overseas visitor or Melbourne visitor 2.How satisfy are you with the casino staff’s service? Mel/overseas Very dissatisfied Dissatisfied Neither Satisfied Very satisfied 3.How satisfy are you with the language service of the casino? Very dissatisfied Dissatisfied Neither Satisfied Very satisfied 4.How satisfy are you with the casino exchange service?
Image of page 2
Very dissatisfied Dissatisfied Neither Satisfied Very satisfied c. Variable is the consumer’s country, and satisfaction level for the casino language service and exchange service. Scale: 1. Nominal 2. Semantic/ Ratio 3. Semantic 4. Semantic
Image of page 3

You've reached the end of your free preview.

Want to read all 3 pages?

  • Two '16
  • Mean, Research Questions, Crown casino

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

Stuck? We have tutors online 24/7 who can help you get unstuck.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes