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depends on a Field Service component, the Appointment Booking System (ABS), to check employee availability. However, availability-based assignment is not limited to use in the Field Service application, and can be used in any application that has employee-based objects. In general, this feature is meant for use with employee-based objects that have an associated time duration, such as activities and service requests.To use this feature, certain properties of the assignment object require configuration in Siebel Tools. The Activity assignment object is, by default, partially preconfigured for use with availability assignment; the Service Request assignment object, however, is not. Both of these assignment objects require configuration in Siebel Tools to activate availability-based assignment. See “Process of Configuring Assignment Objects for Availability-Based Assignment” on page 280 for further information on these procedures. Assignment Manager can also be configured to create an activity in the calendar of the candidate assigned to the object.After an object is configured for availability-based assignment, an assignment rule activates this feature by means of a check box on the Assignment Rule detail applet. You can further customize Assignment Manager for availability-based assignment, by configuring assignment object user properties.
Siebel Assignment Manager Administration Guide Version 8.1, Rev. AAvailability-Based Assignment ■About Assigning Employees to Assignment Rules Based on Availability278 About Assigning Employees to Assignment Rules Based on AvailabilityYou can create assignment rules for employee-based objects using availability-based assignment, which allows Siebel Assignment Manager to check an employee’s calendar and to consider the employee’s availability when determining assignment eligibility. Assignment objects must be preconfigured before using the assignment availability criteria feature. When an assignment object is configured for availability, a user specifies the following three times for the assignment object:■Early Start Time.(Optional) The earliest time the assignment object can be scheduled (specified in the Calendar Early Start Time Column property of the assignment object).If this time is specified, Assignment Manager looks for an available slot for the specified duration in the employees’ schedules with the starting time anywhere between the Early Start Time and the Start Time. If this time is not specified, it defaults to the Must Start Time, which means that Assignment Manager looks for an available slot for the specified duration starting exactly at the start time.■Latest Start Time.The latest time the assignment object can be started (specified in the Calendar Start Time Column property of the assignment object).
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