Hobart n lti 17 nov 2012 customer service staff new

Hobart N
LTI 17
Nov
2012
Customer
service
staff (new)
Staff member struck by falling
object. Sore neck and shoulders; 1
day’s absence.
No action recorded. Byron
Bay
N
© 2013 Innovation and Business Industry Skills Council Ltd 1 st edition version: 1
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Assessment Task 3 BSBWHS501A Ensure a safe workplace
Incide
nt
Date Role Description Action Location Regulat
or
notificat
ion
NMI 8 Dec
2012
Customer
service
staff (new)
Customer service staff member
nearly severs finger demonstrating
bandsaw.
No action recorded. Port
Macquari
e
N
LTI 10
Dec
2012
Customer
service
staff (new)
Staff member sore back from
lifting: 53 days’ leave.
No actions recorded. Geraldto
n
N
LTI 13
Jan
2013
Customer
service
staff (new)
Fell while carrying boxes. Minor
cuts treated.
Training recommended in
manual lifting.
Geelong N
MTI 11
Jan
2013
Customer
service
staff (new)
Customer service staff member
severs finger demonstrating
bandsaw; Ambulance called.
1 day required hospitalisation.
Training and SAM
recommended. Regulator
not informed for several
weeks due to confusion
as to who is responsible
for notification.
Ballina Y
LTI 6 Mar
2013
Customer
service
staff (new)
Slipped and fell while carrying
boxes; 2 days’ absence.
Training recommended in
manual lifting.
Port Fairy N
FAI 1 Apr
2013
Customer
service
staff (new)
Fell while carrying boxes. Minor
cuts treated.
Training recommended in
manual lifting.
Freemant
le
N
© 2013 Innovation and Business Industry Skills Council Ltd 1 st edition version: 1
Page 19 of 21

Assessment Task 3 BSBWHS501A Ensure a safe workplace
Incide
nt
Date Role Description Action Location Regulat
or
notificat
ion
LTI 2 Apr
2013
Customer
service
staff (new)
Slipped while stacking outdoor
furniture; 2 days’ absence.
Training recommended in
manual lifting
Bundaber
g
N
LTI 4 May
2013
Customer
service
staff (new)
Slipped and fell while carrying
boxes; 2 days’ absence.
Training recommended in
manual lifting.
Canberra N
NMI 15
May
2013
Customer
service
staff (new)
Customer nearly injured by lawn
mower during demonstration.
No action taken or
recorded.
Malvern N
LTIFR 27
May
2013
Customer
service
staff (new)
Slipped on unknown substance. 1
day’s absence.
No actions recorded. Perth N
© 2013 Innovation and Business Industry Skills Council Ltd 1 st edition version: 1
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Assessment Task 3 BSBWHS501A Ensure a safe workplace
National LITFR and IR statistics:
National LITFR = 11.3 / Australian Hardware target = 9
National IR = 1.5 / Australian Hardware target = 1.5
National manager summary of comments:
Workers, particularly new retail workers, are unfamiliar with working in
retail/warehouse environment. Workers as well as those in supervisory
positions would benefit from basic safety awareness/reporting training. All
training/induction would need to be based on national standards and
legislation as much as possible. Training/induction should focus on areas of
high incidence rates.
© 2013 Innovation and Business Industry Skills Council Ltd 1
st
edition version: 1
Page 21 of 21